The rooms were very neat and very clean. The staff was friendly and very helpful.

Liked: The hotel was very clean; we had a mix up with our room but it was taken care of very quickly.
Disliked: None.

Great hotel location for concerts at the Palace or DTE. Clean rooms, friendly staff, great to have a full kitchen. Also soundproofing of room was well done.

terrible

Liked: Nothing
Disliked: Staff rude, do not know policy, refused me check in although paid for early check in. Left me without a room after traveling 25 hrs with children.

never again

Liked: location
Disliked: I was double charged after paying through a booking company and had a hard time getting a receipt to fight the double charge. I am praying they did actually credit my card and I am watching because there will be words shared of it is not corrected. Also, the Tv cable connection did not work so it was a night of silence with the exception of a large dog barking through the halls at night.

Exceptional

improve cleaning

Liked: location and late checkout
Disliked: it wasn’t clean and smells bad

Disappointing

Good

never stayed

Liked: good area
Disliked: Staff was terrible!!!!!! we paid for our room online through booking because power was out because of a storm. me my husband and 3 children. when we got to the facility we was greeted horribly and never stayed at the property.

Good

Liked: The toliet was the right size for a big man.
Disliked: It's smelt like an old dirty motel, cigarette smoke all over. The lighting was very dark in the hallways. Dirty towels with stains on them, dirty refrigerator, no remote control, the TV was way too small. Plugs were hidden temperature control was horrible.

Bad