Extended Stay America Suites - Richmond - Glen Allen - Short Pump

Pleasant

Superb

Definitely not comfortable, didn’t offer...

Liked: This location has roaches, and the staff acts like it’s not a problem.

Disappointing, unsafe experience

Liked: This was not a good experience. This property was fairly run down, which was not evident by the listing. My access to the internet was mistakenly canceled by the property putting in the system that I was discharging the same day I arrived, my door did not have a working security latch and there were roaches in every space (sleeping area, kitchen and bathtub). The exterior door remained unlocked 24/7. I felt completely unsafe. I informed the front desk about these matters. My room should be compensated for these issues

Nice

Liked: The room was nice…I was happy it had a stove so I could cook

Bad

Liked: Location
Disliked: Upon entering room sofa bed was unfolded without a mattress.Housekeeping quickly replaced the sofa mattress with a mattress that was heavily stained.As I checked the bed for a blanket, not one (1) but two (2) roaches ran across the bed from the pillows

Exceptional

Superb

Superb