Extended Stay America Suites - Portland - Hillsboro

Disappointed

Liked: Location
Disliked: Doubt our room was even cleaned before our arrival. Laminate floor had multiple spill stains on it. Found an empty hard liquor can in cupboard. Some type of yellow sticky spill on the counter. Dish towel had food stuck to it. Hair dryer plug in part was broken apart- so glad I brought my own. The body was was half used and the opened wrapper laying on the side of the bath tub. Breakfast was very very small prepackaged muffins that were super dry and needed a beverage to swallow plus only one choice. Oatmeal was instant packets. The website said fruit but none was there. Will not book this hotel chain again.

Disappointing

Fantastic

Liked: Friendly staff
Disliked: I liked everything

Ants is a problem here

Liked: It was close to every thing
Disliked: Had ants every where in my room the lady wanted to charge me to change to the kind of room I was already in. Didn't even offer me a discount or nothing.

Passable

Liked: coffee
Disliked: they gave me a smoking room, someone was a chain smoker.

Bad

Terrible

Liked: There was nothing to like.
Disliked: The staff were rude and unprofessional the facility itself was dirty. I have children an every night there was grown adults having sex in the facilities laundry room where there are cameras yet nothing was done to stop them even after I reported it to the staff. Not to mention they had bed bugs which is highly disgusting. We had to treat the room ourselves with bed bug killer and had to wash all our clothing outside of the facility. Some of my family recieved bites which we visually presented to the facilities staff. When we addressed the problem they denied having them lied straight to our faces when we had a showed them physically what the beds had done. We have a doctors review from getting check that confirmed it was as intact bed bug as well as pictures to prove what I’m saying to be true if need to present we have no problem doing so!

Aweful, will not recommend or...

Liked: No breakfast room, just a cart in the lobby. It was gone 10 minutes after the deadline. I got no coffee.No dishes, pots/pans, utensils.No shampoo or soap.
Disliked: Staff was on a break and we could not check in until 8:30 pmPull out couch was just a metal box spring, no pillows. My son slept on the floor in his clothes.Smoke alarm early in the am, everyone evacuated. It was raining and dark outside. No staff to be found, nobody knew what was happening. Many people were confused and I was very unsettled.

The price was great. Just...

Liked: The breakfast was oatmeal, muffins and granola bars, tea and coffee- so ok
Disliked: Although the tub was clean and deep the faucet dripped constantly. The time on the clock was wrong. And phone didn't have a cord.no coffee maker in the room.