Extended Stay America Select Suites - Salt Lake City - West Valley City, West Valley City

Extended Stay America Select Suites - Salt Lake City - West Valley City Guest Reviews

Overall Average Score:

Disappointing (2.4 out of 5)

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Passable

Disliked: I saw dorm rooms that looked better

Not recommended for families

Liked: Close to my work at the time.
Disliked: Constant smell of cigarettes, rude staff. Very dirty, my kids feet were black within 5 minutes of being on the carpet and had to switch rooms.

Bad

This place needs to be...

Liked: The place where is at
Disliked: The cleanliness

Bad

Liked: Did not stay no one was there to check me in...
Disliked: Did not stay no one the to check me in.... could not cancel hope I did not get charged

Absolutely disgusting

Liked: Nothing about this motel
Disliked: The staff that checked us in at 4am was sleeping and was unprofessional after she checked me in she thought it was funny to throw my key instead of handing it to me. The motel smelled like cigarettes and garbage. They had a pile of trash right by the elevator that lingers throughout the 1st floor. Eleven was dirty and smelled like animal. The room they gave us had some dog hair between the sheets. Our room was not accommodating for my family of 4 They over booked the room they charged us for and gave us a room with 1 bed and a pullout that was so uncomfortable. We paid for 2 nights but left the same day we checked in the bathroom was not cleaned there was a pink stain in the tub and toilet. You could still see visible pet hair on the floor. It was really upsetting, I hope they do better cause honestly I would not recommend this place to anyone I would tell them to avoid it

Staff was nice. Hotel was...

Liked: Nothing
Disliked: Nothing

My short stay was terrible.

Liked: I had constant issues upon check-in.
Disliked: The room was terrible and unclean. There was not toilet tissue, drawers were missing, the room phone did not work, there was only way way into the hotel and one way out. No worked the front desk for late check-in. They made a copy of my ID and could not tell me how they dispose of the information once I leave. I was then told they do that for cash paying people. I felt unsafe and did not feel like my information was being kept secure. I was traveling with a child and felt unsafe. I stayed one night because I did not have a choice, but I immediately checked out and found a clean and safer places to stay. I was originally booked for a 3 night stay, but could not stay.

Bad

nasty, dirty, horrible, uncomfortable, disgusting,...

Liked: I didn’t like anything about this hotel.
Disliked: The room was dirty when we got it. Nothing was cleaned. I told the staff if we could get house keeping and they asked me how long did I stay there, at the time I stayed 3 days so far, they told me I had to stay there for two weeks for house keeping to come. Then told me they have a broom I could borrow to clean myself. House keeping only cleans every two weeks. There were so many bugs. The staff seemed like they didn’t want to help but had to because it’s their job. The old man in the front sucks at his job. I said excuse me 3 times while he was on his phone and he ignored me. Then said with attitude “what”? Poor service. The hotel stinks, in the hallways, in the elevators. It just feels dirty and uncomfortable to where you can’t sleep knowing you’ll be okay. I was uncomfortable the entire stay. I couldn’t sleep at all knowing how dirty it was. The water was also yellow/brown. I didn’t even want to shower nor brush my teeth because of how nasty it was. The ac even felt dirty. Everything in that room was nasty and dirty. Taking off your shoes and walking bare foot felt sticky and gross. you’d have so much dirt on your foot just walking in that room. no matter how much you clean your foot, the whole bottom stays black due to dirt. I wouldn’t not recommend staying here unless it’s your last option, like in my case it was. But never again! They need to shut the hotel down.