Extended Stay America Select Suites - Atlanta - Vinings

Exceptional

Location was nice and quiet...

Liked: The location was the only good thing.
Disliked: The oven didn’t work, the pool was closed, the outside was dirty with dog poop and bottles.

Good bed, slept well. But...

Liked: Location, bed comfort, air conditioning.
Disliked: You have kitchens in these suites. What good is a kitchen if there are no utensils, or cookware? No tissues, pens or paper. The lack of these items were not mentioned in the hotel description - you need to be open about that. One of the top drawers in the dresser would not stay closed, and it scared the dog every time it opened on it's own. We have also never been to any motel or hotel without any coffee maker. What is that all about? Very poor check-in procedure, and poor corporate-based customer service -THIS IS CORPORATE'S FAULT!!! Customers need good customer service, and if no one is immediately available at the desk, it is very bad service. When anyone is there, the customer service can be good, but only up to the point that corporate allows. Corporations need to understand that they are the cause of any customer dissatisfaction..., NOT THEIR EMPLOYEES!!! Also, your customers do not appreciate having to work for you (for no pay) with these questionnaires, that put your hard-working employees at risk! That isn't fair!

Will never stay there again!!!!!

Liked: Reception was nice
Disliked: Outdated, hallways had a foul smell, carpets in hallways and room was dirty and had a awful smell throughout hallways, mold found in room

Superb

Liked: Great hotel at a good cost. Staff was fantastic.
Disliked: We were a little disappointed the pool was closed, but it was still ok.

Pleasant

The stay was cool, I...

Liked: I love the location.
Disliked: The kids was outside playing touching all over my car. The covers wasn’t that comfortable.

Very poor

Exceptional

Liked: Everything
Disliked: No complaints