Exceptional

The only redeeming quality was...

Liked: After the way overpriced and inedible room service we received, there was absolutely no way we were going to eat there again.
Disliked: Elevators were broke, people trapped for an hour, the food was overpriced and inedible. Pool area was overcrowded and filthy. Obvious signs of neglect and no maintenance.

Disappointed

Liked: Breakfast was excellent
Disliked: Room lights didn't work. Room was hot and hvac didn't seem to adjust. Tile was falling off/missing in bathroom. Bed was hard. Large stain on carpet. No blow dryer. No carts to get luggage to your room. Only one of 2 elevators worked. At over $200 for one night, I expected more

Very disappointed

Liked: It was welcoming and inviting. Although the hotel was under staffed the few employees remained friendly and helpful.
Disliked: We requested a wake up call that we did not receive.Our initial room was beautiful but the pull out couch was broken and had no mattress in it. We were a party of 3 and required the pull out. The room we were transferred to had a broken fridge and was not fully supplied with linens and towels. The pool facilities were not being maintained due to staff shortage so we did not use the pool/jacuzzi. They had one waiter to work the entire bar, restaurant and one kitchen staff. We did not have dinner on the premises nor were we able to enjoy the happy hour cocktails that were included in our stay. The worst event happened during the breakfast /dining room when a family were obviously not well continued to dine while their young boy had vomited on the floor and was laying across the bench seat trying to sleep. Their daughter was seated and had her head on the table because she was not well. The parents threw napkins on the vomit and they continued to finish eating their breakfast. The maintenance staff swept it up with a broom and did a quick wipe of the floor. When the family left the staff did not properly sanitize and clean that table, bench seat or mop that floor. That area should have been partitioned off and labelled as not available. A young family with a new baby and toddler sat at that table and had no idea that they were subject to a possible contagious sickness . Absolutely not acceptable especially in these pandemic times.

Superb

friendly staff beautiful room and...

Liked: the property was very clean and elegant
Disliked: can?t say anything bad

Exceptional

Worst hotel stay

Liked: Location was off the highway
Disliked: Super loud at night with groups of teens/preteens running the hall and knocking on doors and running away. I had to complain 6 times and the hotel management didn't do much to stop it until I confronted their parents and threatened not call the police instead. Also the hotel bar is super loud and because of their open center core it is hard to sleep. There was tile falling off in the bathroom and brown stains on the bathroom carpet.

Pleasant