Drury Plaza Hotel San Antonio Riverwalk

Passable

Liked: Location is great, I dont really have an issue with the Hotel, but the valet service was horrible. Staff is very rude and unprofessional, I was discriminated because of my race. I informed them that my car was full of bird droppings the first night we stayed at the hotel, and I asked if they could move it. Later, I had to pay for 2 days of parking, which isn't bad if you are receiving a service. The problem is that the treatment I received from the staff was too harsh; they raised their voice and told me I had to go to the front lobby to talk to them, which I told them I had already done. I tried to explain to them and show them the receipt that the 2 days of parking had been payed out and we were ready to leave the facility, but the staff refused to listen to me and said they didn't care, that they were a third party, and literally everyone around heard how terrible and discriminatory it was, ignoring me and expressing their inequality towards me, I wanted to cried and the staff athe front lobby went and explain the whole situation and she was so empathetic and reasonable, but still I had to go look for the key and after she showed that we had already paid for the service it seems incredible and totally unfair to me. She mentioned that they would refund the parking fee but so far I have not seen any notification or anyone trying to contact me. To be honest, the hotel offers excellent service and a great location and different amenities like a pool, spa, etc unfortunately the valet service ruins your stay in.