Major management involvement needed to compete with good LA hotels. Will not go there again.

Liked: Bed comfort; staff; shuttle.
Disliked: Room size; handicapped aids; menus; lack of real restaurant; value.

Although I thought this hotel was beautiful and the staff was friendly, for what I paid I could have gotten much more somewhere else. I thought it was pretty tacky that they charge for overnight parking, it's not like you are going to park for only a few hours. $32 is too much to park when your room is already upwards of $300 for a standard room. Also my pet peeve - one packet of sugar and one creamer might look nice and appointed in the coffee caddy in the room, but not very realistic. Also, if you are sharing a room with someone, make sure to bring your own toiletries, because there will not be enough shampoo for 2 people. But then again, aesthetics are an important part of the illusion of luxury. The rooftop garden was beautiful and peaceful. Location was perfect. Overall good experience but a bit pricey for what is offered, but then again that's LA for ya.

Liked: Clean room.
Disliked: Parking.

Disappointing

Liked: I liked the location.
Disliked: My sister and I asked the front desk if we can have our rooms next to each other and they said yes., I would just have to wait two hours more for my room to be ready if I wanted to do that if not , our room was ready now. I decided to wait. My sister's room was already ready so we just waited in her room. When I went to go check in our room a couple of hours later, they put us on a different floor . No where near my sister. Which is fine, but they should not have told me and my family to wait, and they should not have told me they were going to put us next to each other . There was trash in our room when we got there too.

Superb

Exceptional

Very good

Nice

Liked: The hotel was beautiful and the room was nice. The staff was lovely. The delicious complimentary cookies are always a plus.
Disliked: It may seem small but our window was open when we got in the room. Also even with it closed the outside noise was still a bit loud.

Disappointing

Disliked: we broke a perfume bottle in the bathroom and there was glas in the bathroom we wanted it cleaned up they never came. The bathroom looked grimey staff was rude

great location. great bathroom size.

Liked: My family and I loved the location of the property.
Disliked: I did not like that the hotel did not have a pool. We also didn’t have access to the garden because there was a wedding. I also did not like that we were not able to control the room temperature. it was very hot in our room

Very good

Exceptional