Major management involvement needed to compete with good LA hotels. Will not go there again.

Liked: Bed comfort; staff; shuttle.
Disliked: Room size; handicapped aids; menus; lack of real restaurant; value.

Although I thought this hotel was beautiful and the staff was friendly, for what I paid I could have gotten much more somewhere else. I thought it was pretty tacky that they charge for overnight parking, it's not like you are going to park for only a few hours. $32 is too much to park when your room is already upwards of $300 for a standard room. Also my pet peeve - one packet of sugar and one creamer might look nice and appointed in the coffee caddy in the room, but not very realistic. Also, if you are sharing a room with someone, make sure to bring your own toiletries, because there will not be enough shampoo for 2 people. But then again, aesthetics are an important part of the illusion of luxury. The rooftop garden was beautiful and peaceful. Location was perfect. Overall good experience but a bit pricey for what is offered, but then again that's LA for ya.

Liked: Clean room.
Disliked: Parking.

Ok

Liked: The Hotel was clean, Starbucks was close. Front desk was Great and very attentive.
Disliked: I was not pleased with parking and valet services.

Exceptional

Liked: Beautiful Comfy rooms. Great service!
Disliked: Heater wasn't working

Poor

Disliked: It was busy and the staff was not mandating masks in the lobby. It was busy and I do know that?s been hard on people but safety and health should still be prioritized.

Will not be staying there...

Liked: I like that they have a nice Japanese garden
Disliked: Our hotel room was a bit dirty. There was used tissue on the side of the bed. The phone didn?t even connect to care center. Did valet parking for a reason and didn?t even have the cart to help load up cause they didn?t get any returns.

Exceptional

Exceptional

Very good

Disliked: Everything was good except parking, didn't realize I was gonna have to pay $45 to park there. Small inconvenience fee.

It cost me more when...

Liked: The Kyoto garden
Disliked: So many homeless people around and it cost me way more when I checked in

Good

Liked: I liked the room, beds were comfortable and great location
Disliked: When we arrived the staff was a bit rude and our room didn?t have a microwave and we were toldWe had to use one in the lobby