Crowne Plaza Houston Med Ctr-Galleria Area an IHG Hotel Guest Reviews
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5.4 miles from HOUSTON centre |
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Tana Sun, 28 May 2023
Good
Christopher Fri, 26 May 2023
I will be doing business...
Liked: Everything was great. Great service. Great staff. I will return
Disliked: Everything was exceptional
Sanghavi Sat, 20 May 2023
Pleasant
Anonymous Fri, 19 May 2023
Bad
Kevin Fri, 12 May 2023
Good
Vivek Sat, 6 May 2023
Good
Mccain Thu, 4 May 2023
Passable
Yongmei Tue, 2 May 2023
nightmare , respect is earned...
Disliked: If I could ever give a one star, I will do it! A motel service but requests for hotel price.First of all, I was never assigned to a room I booked. No matter how many excuses you have, truth is , there is king bed available and they just don’t want to assign you in. If the information on booking is not correct, you shall contact them and change it. Not until I booked , paid and tell me that there shall be a mistake. But need to mention they compensated me breakfast for the last 3morning, a small highlight during the whole stay.Secondly, on 29th apr, the real nightmare began, ppl on my floor started to smoke illegal most likely marijuana around 10:00pm. Around 1:00am, kids start to run around and slamming the door for 1hour, called hotel front desk 2times, all they offered is to move the room but no action taken, i was too tired to move, so didn’t accept room moving In the first place. However finally I thought I could sleep when the slamming stoped, around 3-4am, 2drunken ladies are back, sitting in front of my room, starting to argue and shouting. I have to get up and call the security, at first, hotel even refused to send security, saying nothing they can do but I insisted , security came and didn’t take any action. I can literally hear very clearly the 2 ladies are puking shouting across the hallway. That’s the point I got scared and wanted to move and took the offer from the hotel around 4-5am. This is also the time finally they assigned me the room with 1 big large bed which I booked online.Finally, I have booked 5night for 702euro, I demand for the 29th night refund and a late check out on 1st May and got only 1hour late check out on 1st May which is a joke. Btw, the front desk lady Maria talking abt that i didn’t talk to her with respect.before I talked to her directly about everything, I was talking to the team more than 5times, 3times in the middle of the night to call security.
Yongmei Mon, 1 May 2023
definitely not worth the money
Disliked: If I could ever give a one star, I will do it! A motel service but requests for hotel price.First of all, I was never assigned to a room I booked. No matter how many excuses you have, truth is , there is king bed available and they just don’t want to assign you in. If the information on booking is not correct, you shall contact them and change it. Not until I booked , paid and tell me that there shall be a mistake. But need to mention they compensated me breakfast for the last 3morning, a small highlight during the whole stay.Secondly, on 29th apr, the real nightmare began, ppl on my floor started to smoke illegal most likely marijuana around 10:00pm. Around 1:00am, kids start to run around and slamming the door for 1hour, called hotel front desk 2times, all they offered is to move the room but no action taken, i was too tired to move, so didn’t accept room moving In the first place. However finally I thought I could sleep when the slamming stoped, around 3-4am, 2drunken ladies are back, sitting in front of my room, starting to argue and shouting. I have to get up and call the security, at first, hotel even refused to send security, saying nothing they can do but I insisted , security came and didn’t take any action. I can literally hear very clearly the 2 ladies are puking shouting across the hallway. That’s the point I got scared and wanted to move and took the offer from the hotel around 4-5am. This is also the time finally they assigned me the room with 1 big large bed which I booked online.Finally, I have booked 5night for 702euro, I demand for the 29th night refund and a late check out on 1st May and got only 1hour late check out on 1st May which is a joke. Btw, the front desk lady Maria talking abt that i didn’t talk to her with respect.before I talked to her directly about everything, I was talking to the team more than 5times, 3times in the middle of the night to call security.
Karwash Mon, 1 May 2023
Exceptional
Liked: We were there overnight only so it was brief but everything was exceptionally wonderful from check-in to check-out.The service at the front desk was so helpful and no issues with our reservation. The room was clean and tasteful, the bed was so comfortable, I slept so peacefully and in th3 morning checked out.I will 100% stay there again.
Disliked: I wasn't told I needed to keep the "generic" parking key card with me when I left to exit the hotel; I had free parking. When I tried to leave, I had to pay to leave because I turned the card in and wasn't told and didn't know to ask.In their defense: I could have gone back inside to let them know, but there were cars behind me, so I was stuck in that situation I know for next time.