Rooms were well set; good coffee and comfortable; don't stay by the elevator.

Liked: Hairdryer and amenities supplied; close to town.
Disliked: We were unfortunately roomed right outside of the elevator - it was very noisy and hard to rest.

Was looking for something close to the Agora and while this is about a 15 minute drive away it's absolutely worth it, far and away better than any of the other hotels I've stayed at in downtown Cleveland.

Liked: Friendly staff; beautiful room; excellent room service; great location.
Disliked: Not a single negative.

Let me start by saying I am non smoker. I have been smoke free for over one year. My boyfriend and I went to a concert for our anniversary and chose this particular non smoking hotel because I have terrible allergies and prefer my rooms smoke free. We may have smelled like smoke upon returning to the hotel because we were at a concert, where others around us were smoking. I drank water from one of the glasses and upon looking in the other glass I saw a lot of white powdery substance inside the glass. Gross! I was up all night with terrible stomach pains. I went to the front desk around 3 am and they were being audited by the IRS and could barely help me pay for Tums! Wow! I laid in bed all night tossing and turning only to go to the bathroom around 5 am to find a notice under the door for a violation of smoking marijuana! When confronting the manager in the morning, he told me a maid had smelled it around our room, entered the room and found our "stuff". He refused to tell me what time, and also refused to come to the room to search with us present and telling us that "I won't come check it now. Of course it doesn't smell anymore!". This does not make any sense to me because isn't the erroneous charge for cleaning the smoke smell? I have allergies to marijuana and therefore would have been bothered by it's scent. When contacting the manager the following day after things had calmed down, he proceeded to tell me I was being verbally abusive when I was only asking for details. He changed the story again to add in that "the manager on duty was receiving complaints and upon entering the room found the room full of smoke". This is not true, and is also a different version than the first story. As they have absolutely no evidence or trace or smoke in the room, all I was asking for was my money back for the $250.00 charge. I have no problem admitting my faults when I am wrong, but unfortunately I do have a problem paying a violation I did not commit. This hotel was dirty, overpriced, and very poorly managed. My father is a gold member with this chain and I can safely say my family and I will never give this company any of our business ever again.

Disliked: There were stains on the sheets. There was a white residual powdery subtance in one of the supposedly clean drinking glasses. I drank out of one of them and ended up with stomach issues all night. The bartender at the restaurant did not I.D. me - I am only 23. The food is overpriced and flavorless.

Considering I was on the ConcertHotels web site, I thought we would be much closer to downtown, and didn't realize we were so far away from the House of Blues.

Liked: Friendly.
Disliked: Air conditioner way too loud.

Disappointing

Liked: No coffee pot in room, breakfast was very disappointing, no trash can in room, bare minimum

Pleasant

Passable

Below average not worth staying...

Liked: Location
Disliked: Staff was rude, asked to speak to manager and they could not be bothered to even come and speak. Left my number for a call back, still haven’t received one

It met our needs and...

Liked: The beds were clean and the towels were clean and that regard it our needs
Disliked: Not the top of cleanliness there was soap scum in the bathtub and a used bar of soap. Also, our Keurig didn't work. I reported it to the desk who said they would replace it for our second morning, but they never did.

Very good

Liked: Location
Disliked: The breakfast area was cold. The parking could be better to get to your room

Exceptional

Good

Bad

Liked: The location was convenient for my work trip
Disliked: Bathtub did not drain. Dirt and hair all around sink. Heating/cooling duct work cover was missing from wall. Could not access wifi during my stay.