Courtyard Memphis Downtown Guest Reviews
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|0.3 miles from Memphis centre|
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Jane Sat, 22 April 2017
Liked: Food and comfort were fine but it is the staff that makes the place. Terrific people.
Disliked: All fine-- challenge of tournament crowds would tax any hotel and this property did well with it
Kourtney Mon, 17 April 2017
Liked: The room was very nice and in a wonderful location
Disliked: The overall experience of the room was decent. The room itself was great! We had a suite with one of the balconies and the experience of having that balcony was great. The staff during the day wasn?t friendly specifically a girl with big blonde hair working the front desk. Never smiled, made eye contact. She made me feel like I was inconveniencing her for doing her job. We got into our room, unpacked and took a rest for a few hours. We eventually left to go to Beale Street where we remained the rest of the night until about 3 AM in the morning. When we arrived back at the hotel that night and got to our room, my key did not work. I went to the front desk and was informed that I had never checked in. Which was extremely hard to understand considering I had a key in my hand and all of my belongings were in the room and I had valet parked when I had gotten there in the afternoon. She checked me in again. I go back up to the room only for this key to NOT work as well. My second trip downstairs to fix the key problem finally resorted in me getting into my room. I had my best friends staying with me as well due to the fact that it was my thirtieth birthday celebration. When we got into our room we checked our things just to make sure and found that all of her cash was missing out of her wallet that had been on the bed. So for the third time I had to go downstairs. I was informed that when they thought I was not checked in they gave my room to another guest but I was reassured by the clerk that the guest did not go into my room. The night clerk did mention, only the hotel security went into the room to verify if someone was in the room. The incident was noted and we were told it was being looked into. The next morning we went to the front desk to speak to a manager. The manager insisted that only security was in the room. She took our information and said she will review the tapes.
Kt Mon, 10 April 2017
Liked: Staff was terrible. There were also unforeseen charges.
Melvin Sat, 25 March 2017
Liked: Checking in was easy. Guest services was very friendly and helpfuf at check in.
Disliked: I came back in later that night after being out on the town. I spoke as I walked pass the front desk. At this time I was just taking my bag up then the ladh at the front desk (different person than at check-in) come running around to the elevator asking me did I already check-in. I was pretty upset after that because after a certain time you have to use your key to get in anyway and I did just that. Also didn't like that breakfast wasn't free
Bette Wed, 22 March 2017
Disliked: no cheap plastic and paper cups- real glasses and ceramic coffee cups; no bellman
Karen Mon, 20 March 2017
Liked: Location to the Memphis live music venues was great!
Disliked: Pillows were not comfortable.
Dakedreon Wed, 15 March 2017
Disliked: Nothing Everything was great
Anonymous Tue, 21 February 2017
Liked: The Bed was Extremely comfortable
Robert Thu, 16 February 2017
Liked: The room was spacious. The front desk and restaurant staff were friendly and helpful.
Disliked: Our room was not cleaned. When we asked for additional coffee, it was not delivered to our room. The day we were checking out, we were woken up by a loud pounding at our door asking if we were checking out at noon.
Bruce Mon, 9 January 2017
Liked: For my purposes the location could not have been better. Great, helpful staff.
Disliked: Parking for guests is not at all convenient.