Sonesta Emeryville - San Francisco Bay Bridge Guest Reviews
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0.6 miles from Emeryville centre |
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Clarence Mon, 22 April 2024
Very good
Judy Sun, 21 April 2024
Close to Amtrak
Liked: Close to Amtrak, nice looking building and room, had coffee maker
Disliked: My 2 questions were not responded to via on line thru Booking.com. There was something about an xtra $20 charge that I didn't understand. The room was smaller then expected. Cafe not open for supper on the weekend.
Lisa Fri, 19 April 2024
Staying at a Hotel should...
Liked: Breakfast was good. I paid extra at my booking for breakfast. I was given coupons to cover breakfast, but only after I asked for them to honor my prepayment. I took my coupons to get breakfast & the waiter told me the coupons only covered the meal, not the tip. Feeling pressured, I told him to bill a $5.50 tip to my room. He proceeded to bill our breakfasts & tip to my room. Which I had to straighten out at my check out.
Disliked: Front desk clerks should always check a reservation to make sure that a customer always gets what they paid for, without having to ask for the prepaid services. Waiters should always remember that they aren't entitled to a tip & when they bill items to someone's room, they need to not bill something that the customer has already paid for.
Verified Hotel Guest Fri, 12 April 2024
Liked: The atmosphere is nice and relaxing. The room and other guests were quiet.
Disliked: The bed is not that comfortable.
Nafeesah Fri, 12 April 2024
Very good
Velma Wed, 10 April 2024
Bad
Liked: Pool
Disliked: Customer service
Oleksandra Mon, 8 April 2024
Exceptional
Liked: Wonderful view on the pay. The hotel is modern. The room is big and clean with a comfortable bed. Pleasant bonus - work desk and sofa in room.
Josef Fri, 5 April 2024
Exceptional
Brandon Wed, 3 April 2024
Exceptional
George Sat, 30 March 2024
Superb