Courtyard by Marriott Columbus Airport

Very clean room.

Liked: Nice room.

Disliked: On the website it said you had a hot tub. That is the only reason we picked your hotel - but there was no hot tub. Also, sofa bed had no sheets on it and none in closet to put on it. Nasty. $150 a night for that!

Wonderful stay, good value per...

Liked: The staff were all very friendly and the property was located in a safe, nice area. Our room was very nice and clean! I only stayed for one night at this property, so I didn’t get the opportunity to explore the amenities, but it seemed there were lots offered and available! Checkout time is 12:00, which is always a plus for late sleepers like myself!
Disliked: I found nothing to dislike at Courtyard Columbus! I was very pleased with my stay! :)

Disappointing

Liked: The breakfast was very good. Everything we received was cook perfectly. Only complaint was that the lady working could have used some help. She was taking orders and cooking all the food, you could tell she was feeling a flustered when the line got longer. But despite the line she kept calm and everything was perfect.
Disliked: Overall the breakfast was fantastic but the room was not. We got there at check in time 3pm and were told we had to wait for a room. Then we finally got a room and went to it and the door wouldn't open. The master key couldn't even open it. So we had to go and get another room. Went to the second room and it was hot. Didn't pay much attention to it just thought it needed time to cool. we had to leave since we were already late for our event so we didn't worry much that. Got back from the event around 11 and room was still hot and when we went to lock the door the dead bolt stayed out and we couldn't lock the door. We called the front desk and they sent someone up. The lady was very nice and was the driver not the maintenance person. She got the dead bolt in with a screw driver and told us to keep the screwdriver cause that is the only way we could get the door to shut. We couldn't lock our door either or it would get stuck so we were only able to use the latch. Despite all this every worker was excellent and the only complaint was that the rooms were horrible that we had.

Disappointing

Liked: Gym was pretty well equipped - reasonably clean.
Disliked: Staff genuinely doesn’t want to be there. And they don’t try to hide it.Horrible breakfast “system”. I had paid for breakfast in my booking. At the hotel I was initially told by the lobby staff that they don’t have anything to do with breakfast: “It’s run by a different entity” – pointing to a small cafe area next to the lobby. I was in a rush, so grabbed some food on my way instead.The next day, I asked another staff member and got the same response. I asked to speak with the manager who eventually came out to see me. The manager explained that I won’t get charged for my order at the cafe.I then ordered a coffee and a breakfast burrito. 30 minutes later I received my order – average quality.On my way to the airport, having checked out of the hotel, I receive a bill for the breakfast. I try to call the manager and leave a message with the lobby staff. I never heard back.Not coming back to this place...

Exceptional

Liked: The comfort and quietness of the room was just what I needed. Staff was amazing and very helpful..
Disliked: Nothing was negative on this trip

Good airport stay for early...

Liked: Good airport stay for early flight

Superb

Liked: Free airport shuttle.

Mediocre Customer service and not...

Liked: The young lady working at the food outlet was really nice and helpful.
Disliked: I asked the front desk staff if I can extend my stay but the interaction was unfriendly that made decide to move to another hotel.

Very good

We always enjoy staying here

Liked: It’s always clean
Disliked: N/a