Courtyard by Marriott Columbus Airport

Very clean room.

Liked: Nice room.

Disliked: On the website it said you had a hot tub. That is the only reason we picked your hotel - but there was no hot tub. Also, sofa bed had no sheets on it and none in closet to put on it. Nasty. $150 a night for that!

Disappointing

Liked: Gym was pretty well equipped - reasonably clean.
Disliked: Staff genuinely doesn’t want to be there. And they don’t try to hide it.Horrible breakfast “system”. I had paid for breakfast in my booking. At the hotel I was initially told by the lobby staff that they don’t have anything to do with breakfast: “It’s run by a different entity” – pointing to a small cafe area next to the lobby. I was in a rush, so grabbed some food on my way instead.The next day, I asked another staff member and got the same response. I asked to speak with the manager who eventually came out to see me. The manager explained that I won’t get charged for my order at the cafe.I then ordered a coffee and a breakfast burrito. 30 minutes later I received my order – average quality.On my way to the airport, having checked out of the hotel, I receive a bill for the breakfast. I try to call the manager and leave a message with the lobby staff. I never heard back.Not coming back to this place...

Exceptional

Liked: The comfort and quietness of the room was just what I needed. Staff was amazing and very helpful..
Disliked: Nothing was negative on this trip

Good airport stay for early...

Liked: Good airport stay for early flight

Superb

Liked: Free airport shuttle.

Mediocre Customer service and not...

Liked: The young lady working at the food outlet was really nice and helpful.
Disliked: I asked the front desk staff if I can extend my stay but the interaction was unfriendly that made decide to move to another hotel.

Very good

We always enjoy staying here

Liked: It’s always clean
Disliked: N/a

Exceptional

Liked: Everyone and Everything was Wonderful!!!
Disliked: My stay was too short

Very good