Country Inn & Suites by Radisson Rochester-University Area NY Guest Reviews
Write a review
|8.6 miles from Rochester centre|
Write a review
Jarrod, Batavia, visiting The German House Sun, 15 November 2015
Liked: Location; staff; parking.
Disliked: Stinky; old; small room; big dollars.
Jeffrey, Watertown Mon, 27 May 2013
Liked: Nice staff and very clean room.
Erich Fri, 27 May 2022
Not a pleasant stay due...
Liked: Breakfast, cookies, housekeeping
Disliked: After a few days, refrigerator stopped working. Pool down for maintenance the one day we wanted to swim. No wake-up call made, almost missed my flight. My sister's wake-up call was 35 minutes late from when requested. Computer down for our entire stay. Was told mouse not working. Couldn't anyone go to Best Buy & get a new one? Desk staff not available much of the time, spent time outside on their personal phone. Booked two reservations, one for me and for my sister through booking.com. My sister's flights got canceled so had to change HER reservation start to the next day. When we came to check in, we were told that BOTH our reservations were changed to the next day and there were no rooms available for the night. After much time & searching, we were finally able to secure a room at a Best Western. This may not have been the hotel's fault or booking. coms'.
Linza Tue, 24 May 2022
Jeffrey Tue, 24 May 2022
Loved the bedroom with additional...
Liked: loved the bedroom with separate sofa room. Great for families!
Disliked: Glass door between bedroom and sofa area.
Michele Mon, 23 May 2022
Kathy Mon, 23 May 2022
Got bumped to a different...
Liked: I wish I could tell you what I liked, but i got bumped to the Holiday Inn Express.
Disliked: I got bumped to Holiday Inn Express. I got a phone mid afternoon of check in day, telling me that my room was being given to someone that wanted to extend their stay. I was told on the phone that I would receive the same rate and amenities. I had booked the room at a total price with tax at $147. The person gave me a name to tell Holiday Inn, but i was not in a positiion to write it down. I asked the caller to set it up at Holiday Inn. When I went to check in at the Holiday Inn Express, the clerk gave me a sheet to initial that i agreed to all the conditions. I luckily noticed the price on the page was $209. I told the clerk that i had booked my room at $147. Clerk suggested that i just check in and we would clear up the discrepancy in the morning. I told him that i wanted it cleared up before checking in. He made a phone call and after some discussion, told me that they would give me the rate of $147, as if i was getting a big perk. i had a long day already and the change of hotels and fighting to get the rate that i had originally booked at did not impress me. In our room, we had to lift up on the door to engage the deadbolt. The bathroom door handle kept falling off.
Sandra Mon, 23 May 2022
Clean, comfortable, and quiet!
Liked: Any staff we encountered greeted us. The breakfast selection was wonderful. The bed was very comfortable and the room and bathroom was very clean.
Kevin Sat, 21 May 2022
Taneisha Tue, 17 May 2022
Mindy Tue, 17 May 2022
Liked: breakfast was ok
Disliked: dated. old. needed refurbishing
Kyle Tue, 17 May 2022
Liked: Front desk staff was truly amazing. Kind and so helpful and nice. The fresh cookies for people staying at the hotel is amazing. Rooms were beautiful and comfortable. Quality and location are very very good.