Name: Comfort Suites Alamo Riverwalk
Address: 505 Live Oak Street, San Antonio, TX
Telephone: (888) 608-6346

The hotel could use a few upgrades but must say the breakfast was awesome. Treat your staff well, they work hard. Pretty close to the Riverwalk.

Liked: Loved the breakfast and the staff. I would like to mention an employee Georgia Rios who met me every morning with such a friendly and warm disposition. This employee should be recognized and given a huge pat on the back. She had a huge breakfast, ready to be eaten by 6:30 and kept the food stocked and also the area spotless. Thank you!
Disliked: Did not complain but my bedding was not clean. It must not have been changed as there was a yellow stain at the bottom of the white top comforter which I promptly folded off the bed. Bathroom tub wasn't very clean either. Had to call for toilet paper and also had to call for clean towels.

Great hotel!

Liked: Wonderful.

Veteran's Honest Warning – This...

Liked: Breakfast that they served was decent.
Disliked: I made a reservation at Comfort Suites Alamo-River Walk for my family and me, and even called ahead to confirm that our room would include both a pull-out couch and a roll-away bed. I was assured we would have both.We arrived late at night after a long day of travel. The gentleman at the front desk was very direct and handed us our keys with little conversation. When we got to the room, there was no pull-out couch, and the roll-away bed turned out to be nothing more than a box spring.As a United States Marine Corps veteran, I can honestly say I’ve slept in far more comfortable environments in the field and while deployed. That’s not an exaggeration—this was unacceptable. When I returned to the front desk, I was told there were no other rooms and that the box spring was “supposed to be like that.”The following day, the front desk staff moved us around several times before we finally got a different room. That room wasn’t much better. The pull-out couch was disgusting stained, worn down, and clearly not cleaned. The linens were dirty, the walls and vents were dusty, and it was obvious the room hadn’t been maintained properly.I contacted management and was told I would receive a follow-up. That never happened. I’ve since tried calling, and either I’m put on hold and forgotten, or flat-out hung up on.This entire experience was incredibly disappointing for me and my family. The name “Comfort Suites” is misleading—this hotel doesn’t live up to its name in the slightest. It should not be called Comfort Suites Alamo-River Walk.Veterans, families, travelers—save yourself the headache and book elsewhere. You deserve better.

The front desk girls where...

Liked: It was clean
Disliked: At night there wasn’t enough parking and there was a bunch of hoodlums walking around

I wish we could’ve gotten...

Liked: It was closer to where we wanted. Staff were trying their best to make us comfortable as much as possible.
Disliked: We had to switch rooms 3 times. 1st one was still dirty with an old earring left behind, air conditioning wasn’t working. 2nd room, restroom wasn’t working. The last room had ants under the bed and it smells horrible.

Very good

It provided a place to...

Liked: My grandkids liked the waffles. I do believe the other options could have been better as far as the eggs. The staff was nice always making sure everything was stopped.
Disliked: Eggs and only one flavor coffee creamer