Chateau Marmont

Exceptional

Old Hollywood is still alive...

Liked: It’s Chateau Marmont. It lives up to the hype.
Disliked: Nothing. It was basically perfect.

Superb

Exceptional

Exceptional

Timeless Hollywood

THE WORST EXPERIENCE IN LIFE

Liked: I had the most horrible experience at Chateau. I got into the hotel to check in only to be told there was no room available AFTER I had processed booking and payment on booking.com
Disliked: I had the most horrible experience at Chateau. I got into the hotel to check in only to be told there was no room available AFTER I had processed booking and payment on booking.com. I was met with such degrading attitude by the night time manager. When I questioned how I was possible to make a booking but they are telling me there are no rooms available. I asked if they had made a mistake. Only to be yelled at by the manager that is it not his fault. Regardless of it being his fault or not I expected the most historical property in Los Angeles would have some competent employees who knows about customer service. Clearly the hotel does not have that standard when it comes to their employees therefore do not expect anything extraordinary here.

Exceptional

Love the property!

Liked: Alex the chef is outstanding and the food and service superb! Love the pool and everyone except for the girl at check in was wonderful and really kind.
Disliked: The entire reason we booked a room with booking.com was because we wanted a patio. Booking.com site said a patio was included. That’s what we paid for but No…When we arrived the girl at the desk charged us hundreds of dollars extra for a room with a patio. That was very disappointing since we had just stayed at the hotel 2 weeks prior & it was late at night when we checked in so obviously nobody else was going to book the room she charged us so much extra for. I thought that was rude.