Chateau Marmont

THE WORST EXPERIENCE IN LIFE

Liked: I had the most horrible experience at Chateau. I got into the hotel to check in only to be told there was no room available AFTER I had processed booking and payment on booking.com
Disliked: I had the most horrible experience at Chateau. I got into the hotel to check in only to be told there was no room available AFTER I had processed booking and payment on booking.com. I was met with such degrading attitude by the night time manager. When I questioned how I was possible to make a booking but they are telling me there are no rooms available. I asked if they had made a mistake. Only to be yelled at by the manager that is it not his fault. Regardless of it being his fault or not I expected the most historical property in Los Angeles would have some competent employees who knows about customer service. Clearly the hotel does not have that standard when it comes to their employees therefore do not expect anything extraordinary here.

Exceptional

Love the property!

Liked: Alex the chef is outstanding and the food and service superb! Love the pool and everyone except for the girl at check in was wonderful and really kind.
Disliked: The entire reason we booked a room with booking.com was because we wanted a patio. Booking.com site said a patio was included. That’s what we paid for but No…When we arrived the girl at the desk charged us hundreds of dollars extra for a room with a patio. That was very disappointing since we had just stayed at the hotel 2 weeks prior & it was late at night when we checked in so obviously nobody else was going to book the room she charged us so much extra for. I thought that was rude.

Exceptional

Iconic

Liked: I have stayed in my Hotels around the world-but Chateau Marmont isn’t a hotel!Its a world on its own.From the moment I arrived I felt something you can’t buy or plan:authenticity,atmosphere and history.I was met not with formality but with grace.Ana from the front desk stood out.My Suite was filled with character! It simply exist in its rare category-where soul, service and subtlety meets.Every member of the staff was was utterly charming,attentive and effortlessly elegant.I will return as soon as possible. Two days were not enough.Thank you
Disliked: -

A magical magical stay !

Liked: Everything ! It’s a dream
Disliked: Nothing

Magical stay !

Liked: The pathos and the incredible staff
Disliked: Nothing

A Part of Hollywood

Liked: Historic, preserved the past, room was a blast from the past. privacy. The complimentary snacks, olives & wine were appreciated. Gardens, fountain are well cared for. Complimentary bottled water at night turn down was very thoughtful. The steak frites at the restaurant was so very delicious!
Disliked: A bit pricey. We arrived at 2 pm, aware this is early, was told we would receive a text when room was ready; approaching 4 pm, we checked with reception again & was then given a key. Seems as if we were forgotten.

Superb