Family gateaway

Liked: The staff was great.The room was great.The breakfast was great
Disliked: None

Why we always stay

Liked: Always accommodating, the beds are comfortable the staff is always so helpful and the rooms are Always clean! We only stay here on our monthly trips to Wenatchee!

Why we Always stay

Liked: So accommodating to us every month when we stay! The staff is always so helpful! The room is always clean and the bed is always comfortable! We only stay here when we come to Wenatchee for family or other reasons!

Very good

Liked: King size bed is super comfortable. Free breakfast offered is pretty good.
Disliked: This is our 3rd time staying here and the staff has ALWAYS been wonderful, except for our check out earlier today. We decided to stay an extra night and the front desk representative, Melissa I believe her name is (short skinny woman with black hair pulled in a bun), was NOT friendly and NOT helpful at all to help our check back in smooth and easy. She refused to call the manager when we asked, she got mad that I didn’t book the room with the pull out bed (she stated that all the king size rooms were unavailable even though I had just booked a king size room thru booking.com), she was extremely rude at breakfast. It seemed to be a bother that we asked her instead of the “breakfast lady” when it seemed like the waffle batter machine was out. She stormed over and pushed down on the nozzle and said “it’s not out, there’s plenty of waffle batter left, you need to PUSH DOWN!” She walked away from us without resolving our issue of wanting to book another night. She said to come back at noon. She was extremely unfriendly and unprofessional and unfortunately inhospitable. The manager eventually let us stay in the room we originally were in so we didn’t have to check back in and repack, but besides her apology for her fellow employee she stated that she would buy us Starbucks the next morning. For a procedure that should have taken less than 5 minutes, it disrupted our day and it caused us to forfeit a huge delivery order which led to a loss of pay for us. I feel as though we should have at least been offered a free night stay or a decent discount rate for a room in the future. We are deeply disappointed in how this situation was handled but we most likely will still continue to book here because the rest of the staff there is WONDERFUL! We did love the hot tub but unfortunately the jets are still being repaired and the elevator was down for majority of the day.

Superb

Liked: Location, accessibility, fresh chocolate chip cookies at night! Customer service on point!

A great location & close...

Liked: Location
Disliked: Was informed the 1st night that the hot tub wasn’t available but the next day it was? The tv signal went out frequently.

Good

Exceptional

Liked: The breakfast and the location was really good for us, hotel was clean and beds weren't bad. The fresh popcorn was a nice surprise.
Disliked: The hot tub wasn't working and the first night there was supposed to be fresh cookies and there wasn't. And the room next to us was quite loud but all and all a good experience.

Superb