Casa Marina Hotel & Restaurant - Jacksonville Beach

Exceptional

Very good

Liked: Awesome location, nice bar and food menu at the hotel. plenty of restaurants and bars around in walking distance. Free breakfast. Steps away from the beach.
Disliked: I wouldn't say I didn't like, but our room was small but that was ok, there was only 2 of us. The hotel is a little outdated but that's part of the charm.

Passable

Exceptional

Exceptional

Hotel room was okay, staff...

Liked: It’s right on the ocean and the staff was great. The hotel is old so there’s a limit to comfort. The biggest complaint I had was that there was a sorority event happening right below my window that lasted until 11pm. I was tired from my travel and wanted to sleep.
Disliked: Property was fine.

Exceptional

Casa Marina has wonderful character,...

Liked: The 100 year old Casa Marina property has a lot of character, in a good way. We were deciding between Margaritaville Hotel or Casa Marina, and we are VERY glad we choose Casa Marina. I had wanted to stay at Jimmy Buffett's Margaritaville for years and was actually booked there. When I later learned they charged a whopping fee for parking, I researched other options and immediately decided on Casa Marina, instead. Great decision. The breakfast at Casa Marina was VERY good.
Disliked: Good news, hotel upgraded us on the day of arrival.Bad news- upon check-in, I specifically asked to CONFIRM it had a 2nd bed (ie sofa pull-out), as we had paid MORE for a 2nd bed. I was advised, YES, it had a sofa bed. Upon arriving at the room, sadly, the sofa was NOT a pull out. I returned to the front desk and advised error. After a period of time, they provided a small twin roll-away bed, I had to set it up myself and learned, several of the bed legs were broken, so I returned to the receptionist yet again. a 2nd small rollaway bed was eventually brought down and I had to set it up and make up the bed. Sad. Disappointing. As accommodations/bedding is a hotel's #1 responsibility, none of this is acceptable. They also had a band playing that night for prospective wedding customers, and it was VERY loud, as it was right next to our room (likely the reason we got 'upgraded', b/c the prior customers didn't want to hear loud music). We demonstrated great patience with the loud music (we were advised a band would be playing at checking in and no other rooms were available) and with the 3 errors re bedding (sofa was a sleeper and 1st rollaway was broken and I had to set up and make the 2nd rollaway)

Will definitely return and stay...

Liked: Excellent location on the beach and within walking distance to restaurants and downtown Jax Beach. Room was clean, beds were comfortable. Staff was great!