Candlewood Suites Lake Charles South By IHG

Awful experience and feeling violated...

Liked: My experience was AWFUL!!
Disliked: Issues with tv and unable to watch tv. The toilet did not work. Notified front desk clerk Karin, and no resolution given to correct the problems. I felt I had to be the tv technician and plumber on my vacation while paying for an unacceptable room. No other rooms available, so I moved to another hotel across the street. The manager is refusing to refund my hard earned money! Stating Booking has to refund my money, which is untrue. My bank confirmed Candlewood Suites facilitated payment withdrawal from my bank account. Booking is assisting me with attempts to get my refund. Charging guest for services not rendered is stealing!

We would definitely choose to...

Liked: The room was very comfortable and clean. We loved the location and close proximity to the casinos. Remarkable that as close as it was to the interstate you could not hear the traffic at all which was really nice.
Disliked: The view of our room faced the construction site which I know there isn't anything you can do about it. There was loud banging noises until late in the evening, but again that is part of progress. In time that will be better.

Disappointing

Liked: The bed was comfortable
Disliked: The room absolutely wasn't cleaned. We found dirty clothes from the previous people in the room. There was also cops there for hours over some incident.

Exceptional

Wasn’t impressed

Liked: Didn’t eat
Disliked: Nothing

Exceptional

We are coming back soon

Liked: Clean rooms and very close to the casinos
Disliked: I like everything

Great choice of place to...

Liked: The staff was so helpful and friendly. The rooms were extra large and clean. We left clothes in the clothes and they let us know so that someone could pick them up for us. Very convenient location.

Exceptional

Liked: Good