Disliked: Very disorganized. Front desk staff was rude. Also was unaware the only parking option was $55 valet, which was a waste of money because the valet attendant didn’t even bring us our car, he walked us to it when we needed it. Will not stay here again. Not worth the money. Very poor experience.

Exceptional

Disappointing

Comfortable but DIY

Liked: The hotel itself is new and comfortable. The restaurant was closed and they had apples and coffee in the morning - there wasn’t much immediately walkable so I had to use door dash. The front desk staff was variable - checkout staff was totally indifferent when it was raining out and I was looking for an ATm.
Disliked: See above

Very good

Nice

Disliked: No hairdryer in roomNo kettle in room for hot water.. just coffee machine

Very disappointed as I truly...

Liked: The spacious room, the beds were very comfortable.
Disliked: The restaurant was closed for renovations, would never have booked this hotel had I known this as I was visiting Boston for the first time to run the marathon. It is really false advertizing. There was t anyone at the front desk when I arrived at 1:30am in the morning resulting in me being locked out for about 10 minutes. Pretty scary for a woman on her own. The desk clerk eventually showed up. One of the staff “Steph an” was extremely unfriendly, to a point where it made me feel uncomfortable. Other front desk staff were relatively polite. The first morning I ordered room service before I knew the restaurant was closed. They partnered with a restaurant down the street to provide this service. My breakfast came in a styrofoam box with plastic cutlery, two cold pancakes, when I ordered bacon, eggs and pancakes. Apparently they mixed up the order.

Does not live up to...

Liked: The room was nice, good shower and bed.
Disliked: The restaurant was out of use, no prior warning, no apology on arrival. We were staying for the marathon, we asked if any provision could be make for making toast and porridge - told a hard no, even though there is a kitchen full of equipment. Staff not friendly, short and almost rude.

Excellent, I’d recommend hotel &...

Liked: Hotel is very nice, clean and in a good location right near restaurants and the subway, only one stop from South Station, and about 25min walk to Boston Common.
Disliked: We struggled with the very really controlled heat, the room was constantly too hot, even when we opened the window.

Good