Britannia Hotel Bournemouth

Good

Good

Don't got to the brittania Bournmouth or its sister hotel Heathlands there a disgrace!!!!

Liked: The hotel needs demolishing everything is tired and had it's wallpaper peeling off walls very bad workmanship appalling!!!!!!
Disliked: It was disgraceful should not be on booking .com so overcharging customers its not worth 50

Don't got to the brittania...

Liked: The hotel needs demolishing everything is tired and had it's wallpaper peeling off walls very bad workmanship appalling!!!!!!
Disliked: It was disgraceful should not be on booking .com so overcharging customers its not worth £50

Disappointing

Liked: The beds and location were ok as they were near the beach
Disliked: We had to pay for parking, the room didn't appear to have been cleaned properly previously there were bits on the floor, I went to hang something up in the wardrobe and the rail fell down. There was also only wifi in the lobby, overall given that for just me and my daughter poor value for money.

Disappointing

Liked: The beds and location were ok as they were near the beach
Disliked: We had to pay for parking, the room didn't appear to have been cleaned properly previously there were bits on the floor, I went to hang something up in the wardrobe and the rail fell down. There was also only wifi in the lobby, overall given that for just me and my daughter poor value for money.

Poor

A very happy stay

Liked: Breakfast was fine service very good
Disliked: Nothing it was at the Heathlands hotel not Britannia

The whole trip was a shambles due to lack of communication from The Britannia group .

Liked: The Royal Bath hotel served good breakfasts and was in a great location .
Disliked: The Britannia group was hopeless . originally we were booked to stay at one of their sister hotels , when I rang two days before I was told it was closed due to housing asylum seekers . I wasnt informed about this previously. I asked to speak to the manager , the receptionist didnt know when he would be there or his name ! After I made a few phone calls I was told I was stopping at one of their other hotels . We arrived there and was told that we werent stopping there ! Then told to go to The Royal Bath hotel . There was no communication with me to let me know what was happening and very unhelpful staff on reception . I had to do all the ringing around trying to find out what was going on . The room at the Royal seemed very nice until the next morning when we rolled back the duvet and saw how heavily stained it was all over ! The key cards for both rooms had to be changed twice because they wouldnt work which was very annoying having to go down 3 flights of stairs to get them replaced . I have sent numerous emails to the company and heard nothing!