Best Western Plus The Connaught Hotel and Spa Guest Reviews
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|0.4 miles from BOURNEMOUTH centre|
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Wendy Fri, 26 May 2023
Liked: clean comfortable room, good food.
Miriam Fri, 26 May 2023
Pleasant with a few mishaps
Liked: Good breakfastWarm welcomeGood poolGym needs a little modernisation
Disliked: Bedroom was boiling and aircon did not work. I realised just before the person left the front desk. Short version, took the best part of an hour to get a room change leaving me rather grumpy at midnight3rd night - aVisit from 2 large spiders as window didn’t close fuly
Robert Thu, 25 May 2023
Peter Wed, 24 May 2023
Michael Tue, 23 May 2023
It was our 24th wedding...
Liked: The breakfast was very good and food in the restaurant was excellent as well staff were very friendly and helpful the Room with the balcony was really great
Ishwar Tue, 23 May 2023
Liked: shower not working fan not working i make phone them and ask for fix ac they not fix so i need sleep without air conditioner i want in jacuzzi its also not working when i go there not really good experience with them break fast really nice i like it but if they fox other issues everything gona perfect thank you
Louise Tue, 23 May 2023
Liked: bed was very comfortable and the room was very clean
Judith Tue, 23 May 2023
Kim Tue, 23 May 2023
I would definitely return but...
Liked: We had a lovely twin room with a balcony but were allocated a disabled bathroom. It was old, dated and had the same sort of flooring you find in hospitals. Simply awful. Needs refurbishing sooner rather than later. I loathe the cheap alternative to toilets, a bottle of shower gel fixed to the wall. "The Connaught Hotel and Spa"??? Why no robes in the room? We took it for granted there would be robes. Having to collect towels from reception doesn't work. Breakfast average. Choice of yoghurt awful. No fresh fruit. Not much choice for a vegetarian. I ordered poached eggs which arrived 15-20 minutes later. I was half way through my breakfast. Staff were absolutely wonderful, friendly, professional and very helpful. But only one Receptionist on who was simply run off her feet. I rang reception a couple of times and the call was not answered because she was so busy. We ordered room service, a cheeseboard and a scrummy chocolate dessert. Absolutely lovely. Restaurant and menu looked gorgeous. Will eat there the next time I visit.
Disliked: Bathroom. No toiletries. No robes in room. Would expect this at a 4 star hotel.
Sam Mon, 22 May 2023