Best Western Plus The Connaught Hotel

Lovely stay with character

Liked: Good room size and clean
Disliked: Quite overly priced but then again its july in Bournemouth.

Good

Good

Will not book again

Liked: It was spotless
Disliked: Well there are a lot of things that I did not like-1. Tired and very small room2. Staff was not the best3. Someone entered our room at 2:00 AM. I reported this the next day and it was deemed my fault for not calling them at 2:00 AM to investigate. I did not hear any apologies about it at all. The manager was loud and did not even give me a chance to speak. This has never happened before.4. Spa and gym not the best and no clear directions

Superb

Nice hotel, well-situated near pier...

Liked: Evening barman very welcoming and helpful on Mon-Weds.Nice pool.
Disliked: Not much space to move around room and especially to access the wardrobe. Sink in bathroom had a "limescale" ring round plughole. Something buzzing -not our A/C although sounded like it could be. Thankfully it stopped overnight or we would have asked to move.

Exceptional

Liked: Staff very friendly, very clean. Spa treatments were brilliant
Disliked: Jacuzzi out of order. No atmosphere/entertainment in the evening

Lovely hotel, however ask beforehand...

Liked: I liked the aesthetics of the hotel, the staff were super helpful, the breakfast was very tasty even though limited (I would have loved to have some fresh fruit) and the spa facilities were amazing.
Disliked: There was loud music playing until late on Friday night. I was informed of the reception held on site by email at 7pm on the day before I was due to check in. I had a non-refundable booking plus my friend and I had already booked the train tickets to get there. The reception must have been booked at the venue ages ago, and if it was made known at the time of booking, I would have not chosen this hotel as the aim of my trip was to rest and relax. To be told, on the day (only when I enquired when the music would be lowered) that had I informed them that I was not happy, they would have refunded me, was a bit too late.

Very good