Exceptional

Liked: Not much.
Disliked: Left us stranded at the San Jose airport late at night. I had called the hotel prior to traveling several times to make sure there would be a shuttle available because of our late arrival. We ended up taking UBER. We had a handicap room with a bathtub?

Very poor

Liked: None

Pleasant

Passable

Liked: The bed was large and clean.
Disliked: Personal preference. The doors are on the outside and you can hear people going in and out of their rooms. It sounds like someone is trying to get in with how loud the doors are. The shower head is really bad and needs an update. There was so little light in the room as well.

Good

Exceptional

Liked: It was very clean and the lady at the front desk was helpful and kind

Liked: Everything was fine. Cleaniness was as per expectations. Staff was friendly..
Disliked: When I went to the hotel. Hotel staff refused to accept that. Even though I showed them the barcode and the confirmation. But they said "You have to pay $--for the room as they can't accept that booking. Which makes me totally frustrated.

Exceptional