I booked this hotel online and paid in advance. When I checked in the girl at the front desk asked for my credit card then proceeded to swipe it, before telling me what she was charging me for. After I asked she told me they would hold $30 and return it in five days. When I logged into my bank account two days later, I noticed three different charges. They said we were smoking in the room. I don't smoke, and neither do the other two people that were there with me. That weekend the hotel was filled with rave kids and the whole floor smelled like marijuana and they said we smoked in the room. I tried to discuss the situation but the person who answered would not listen to me and hung up on me. I guess this is how the hotel makes their money, by stealing it from guests.

Disliked: Front desk staff.

Exceptional

Liked: Very clean

Very good

Exceptional

Exceptional

Liked: Friendly staff close to everything and universal studio
Disliked: Needs up to date furniture and tv . Need a smart flat screen tv.

Very good

Good location \ Old building...

Liked: The location only.
Disliked: The building is quite old and not very well maintained, the air conditioner was really old and noisy, overall it was a disappointing experience, the only good thing about this hotel was the location, but after checking other options inside the park, for the price we pay it might be a better option to spend a bit more on the park hotels and get a better room and enjoy the benefits of the package of the hotel and park together.

Comfortabe

Liked: Coffee 24hSpotless clean especially in the dining rm and lobbyBed and bath Room very comfortable.
Disliked: No groceries nearby, walking distanceBreakfast so so Carpet in 4th fl corridor is old and bit smell dump

Superb

Exceptional