voco The Franklin New York Guest Reviews
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2.1 miles from New York City centre |
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Megan, Akron, visiting Randall's Island Tue, 22 July 2014
Staff was very helpful. Loved the complimentary espresso 24/7 (for those of us who always sleep past the free breakfast:)
Liked: Loved the decor! Everything was clean and the bedding was comfortable. Bathrooms were clean and very pretty.
Disliked: Small.
Elena Mon, 18 March 2024
Suitable, comfortable and convenient
Liked: The location is good and apparently safe, because we wanted to be on the Upper East Side. It is close to many places of interest, but also far from many others. The good thing is that the underground is very close, with two lines that take you to the main tourist sites. There are also many restaurants and shops nearby. The hotel has an area to make coffee and tea and sit for a while which is very nice.
Disliked: Some rooms were very very small.The entrance has a staircase with several narrow steps, difficult to access with large suitcases. One night when we were in Washington, we left a large suitcase in the hotel and when we returned the next day, the man at the front desk couldn't find it. The next day it was retrieved without any problems (we never doubted it), but it seems strange that the receptionist doesn't know where the suitcases are kept.
Megan Mon, 11 March 2024
Convenient
Liked: Location, price
Disliked: Room 206 at the end of the building was cold, I had to crank heat up to 88 to feel comfortable
Rifkin Sun, 10 March 2024
Still an enjoyable hotel, with...
Liked: We like the hotel very much and stay there fairly often.This time there was a certain falling off in some details. In particular, the bathroom had run out of shower gel, and we had to ask more than once to have it replaced.
Disliked: There are no bedside electric plugs, making for inconvenience with phones. And extension cords are sometimes not in adequate supply (and are awkward anyone).
Feldmesser Sat, 9 March 2024
Superb
Disliked: Size of rooms.
Paulino Sat, 9 March 2024
Great place for a one...
Liked: The staff especially the wonderful women that check us out went beyond the call of duty. I can’t remember her name but she was amazing!!!
Margaret Wed, 6 March 2024
Superb
Eileen Tue, 5 March 2024
Great location and staff, tiny...
Liked: The location was perfect and the staff were very friendly and accommodating. The hotel was spotless and nicely decorated.
Disliked: The room was too small for the two queen beds. You had to walk sideways between the bed and the closet. The bathroom sink was very small and in an alcove that was narrower than my shoulders which made it hard to use.
Elena Wed, 28 February 2024
Very good
Liked: I liked the location, on the Upper East Side. Not in the heart of Manhattan, but well served by public transport and within an hour's walk (a very pleasant walk through Central Park or along New York's main avenues) of Times Square.
Disliked: Rooms a bit small and on some days a bit cold (we couldn't raise the temperature in any way). I left a suitcase in the luggage room for a few days and when I went to pick it up the person at reception that day could not find it, so I had to wait until the next day to get it back. It seemed strange to me.
Amy Thu, 22 February 2024
Very good
Pamela Wed, 21 February 2024
Outstanding
Liked: Very clean and friendly staff. Excellent location.
Disliked: I wish it had a tiny refrigerator.