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Very nice and professional associates.

Liked: Pretty much everything except for one of the mattress.
Disliked: One of the bed in our room was very uncomfortable. The mattress was sagging on one side.

Big room with a nice...

Liked: Close to a lot of locations, the bi- level is very nice!

Exceptional

This was such a disappointment.

Liked: Location, design was appealing as I arrived
Disliked: Staff were smiling but unhelpful. Front desk girl was rude as I arrived for 3:00 checkin as published on booking.com only to be told checkin was at 4:00 with no sorry or even a recommendation to try one of the many bars or cafes nearby while I just sat in the hot sun for a room that - when I did get checked in - was DIRTY. Dust particles deep in the unused AC unit blew all over the room and had fallen like brown snow all over the bedding. There was a damp spot on the carpet. After I checked in, a maintenance person opened my bedroom door with a key without knocking and then had a loud conversation in Spanish right outside before leaving without apologizing. The tv was buggy and I felt ripped off. I was glad it was only a one- night stay but really disappointed by the La know customer service or value. I have two kids with disabilities and really needed a Nice, clean, stress-free night. Next time, I will not risk using booking.com since I know that the checkin times are incorrect. Nor will O be back at the Dena. Bummer. I keep looking for a place to use every month.

Overall good, awful restaurant

Liked: Pretty good
Disliked: Awful restaurant

Great size room , King...

Liked: fun lobby. Great location to convention center !
Disliked: Rooms dark and gloomy. A little noisy. Could hear noise from upper floor and sounded like water pipes making noise which woke us up.

Exceptional

Great hotel. Walking distance away...

Liked: Great place. Friendly staff. Clean and spacious rooms. The patio area was strange. Overall a great stay. Will be staying here again!
Disliked: Patio area was strange or I didnt explore it well enough. Our room right by the entry door was kind of a thing but not a problem. Now I know why the front desk said if we minded that room