Mystic River Hotel & Suites, Mystic

The room was dirty. It smelled like mold - we spent an hour cleaning the bathroom and it didn't help much. I will never use this hotel again.

Bad

Terrible. Do not stay here.

Disliked: told to let the shower run for 30 mins for hot water, bad smell, bad customer service

Bad

Disliked: The staff are rude and also if more than 1 person is staying bring more towels

Very good

It's a total dive

Liked: Absolutely nothing the pictures don't represent this property!!
Disliked: Absolutely nothing

False advertising, when I pulled...

Liked: Staff were friendly and apologized for no pool no breakfast and no restaurant, which were all the reasons for picking this place. Otherwise this place doesn't deserve 1 star. My purpose to stay here was a night away from home. Wish I never picked here.
Disliked: There was trash underbody from previous guest. The pool and restaurant were closed my rm was musty smelling the lights were dim and the TV kept shutting off.

disappointing and the fact the...

Liked: it was quite. And clean, and spacious. parking was nice too
Disliked: the Pool could have been open as well as all of the Ammenities sauna was closed and there was no prior notice I booke this hotel because of the indoor pool!

thankfully it was only 1...

Liked: the room had heat...and the beds were clean.....
Disliked: We arrived and thought it was an abandoned building.....the lobby was freezing cold. upon checkin we were told she couldn't give us a key...that we had to stay in the room for 3 hours until the next person came on...... there was NEVER anybody at the front desk!!!!!! we would never tell anybody to stay here

Beds were comfy, bathroom dirty

Liked: Beds were comfortable
Disliked: Towels had hair on them. Used bar of soap left in shower rain water leaking in at bottom of the wall

Convenient, close to our attraction...

Liked: The girls at the front desk were very friendly and nice. The owner seemed nice because she let us check in early.
Disliked: We didn’t have the breakfast. The reason I didn’t give a five star rating is because we did not have heat in our room. It was pretty cold. We turned the heat all the way up and it was blowing cold air. Also, there were hardly any people at this hotel. We were put right next-door to someone who was very loud and yelling a lot. I don’t know why they didn’t space us out better seeing there was obviously tons of rooms available. It would be nice if they updated the outside a little bit. It was kind of like being in an old broken down restaurant. Not a bad place, but it was 30* so heat would’ve been nice.