Loved our room and the hotel staff were very friendly. Food was very good!

Disliked: Room was a little dirty - a granola bar on the floor, but overall it was clean and accommodating.

When you pay for a room you expect to have electricity and hot water. The hotel for some reason had neither starting sometime after midnight. There were no emergency lights in the rooms so we had to use our phones for light and I personally don't care for freezing cold showers. So we left with no showers and I could not put any makeup on. When we asked if we would be compensated in some way for the inconvenience we were told - well you purchased the room from a third party so probably not but we will contact you. I gave them 2 weeks and have heard nothing.

Liked: The location.
Disliked: Sometime during the night the electricity went out. We had no lights or hot water. When we presented at the desk we were told they really couldn't do anything about it. I asked if they shouldn't comp our room and was told they would contact me. Two weeks later and I have heard nothing.

Liked: Very nice room. Loved the view. Great staff and great hotel. Close to Sokol and right in the middle of Old Market.
Disliked: TV remote is tricky; pool was closed.

I have no problem recommending the place - nice stay, not a bad price and close to many nice places. Good shuttle service.

Liked: Free breakfast was very good. Had a decent slice of Cheese Cake for $4.50. Comfortable; very clean; nice building and close to a lot of nice shops and dining establishments. Right in Old Town Omaha. We took the shuttle to and from the Ringo Starr All Starr Band concert which was FANTASTIC, seeing a Beatle! I am 64 and my wife says she still needs me and will still feed me. We loved the room and for the convenience the price was worth it.
Disliked: I had parked our van in the hotel ramp parking, $10. Did not move it until we attempted to leave. The pass key the clerk gave me did not let us out. My wife ran back to the lobby and we tried again. Did not work again. She went back again, finally a worker came and let us out. I did go back and ask for a refund on the $10.

Exceptional

Very good

Exceptional

Very good

Liked: Great location, walking distance to all in Old Market and minutes from the zoo. Nice security and prompt response to any issues.
Disliked: Conditioner was out in our shower.

Good

Exceptional

It was just okay.

Liked: Big rooms, friendly staff and good handicapped parking were bonuses. The breakfast is adequate. The best thing about this hotel is the location in the heart of the Old Market.
Disliked: The hotel was very crowded when we were there. The swimming pool area was dirty and had several broken chairs. The room phone was not charged and the TV was hard to operate.

Disappointing

Disliked: I spent close to 15 minutes locked in my bathroom because the lock was stuck and it took maintenance 15 min to come let me out. Also was told the chromecast was getting fixed so spent 1.5 hours calling the front desk and waiting. When I checked out in the morning it was already known that the chrome cast didn't work in any of the rooms and everyone already knew. Had they just said that i wouldn have waisted part of our night. This was our anniversary and it was a bummer

Passable