Exceptional

A Real Dump

Liked: Nothing
Disliked: The place smelled walking in. Elevators dirty, room not cleaned once during 2 day stay, kids sitting in the Guest room corridors all night. No breakfast server with included breakfast. Stay away...

Good location, ok hotel bad...

Disliked: The staff was very rude and had very bad customer service skills. For any request they had a rude response

Exceptional

Exceptional

Set your expectations accordingly. As...

Liked: The staff from the valet to check in was superb! Everyone met you with a smile and was willing to assist! Our view was nice. We saw a beautiful skyline. Our bed was soft.
Disliked: The location is prime in regard to being close to everything BUT the traffic you have to face to get to the hotel THEN the people that blatantly REFUSE to left you cross the lane to enter the property, it’s stressful! The bathroom had a rusted/peeling drain in the tub. The water can’t be running in the sink while you’re in the shower or your shower will be cold. The bathroom vent was DUSTY. There was discoloration on the wallpaper in the bathroom. The elevators were rickety and the interior could have been updated as it too is peeling in some. I called and asked for an extra pillow and blanket, overnight staff informed me housekeeping would bring it up and they NEVER did. I waited for an hour.

Great Location but in Desperate...

Liked: The Wifi was strong and the staff was friendly and helpful. Easy check-in and checkout. Check out is 11am but check in is not til 4pm. No vending machines to get a bottle of water or juice if you want one late at night. Only 2 small bottles of water provided for a 4 day stay. TV was wonky. The bed and pillows were as hard as a rock! No comforter--just thin blankets. Very disappointing.
Disliked: Read the fine print before reserving. Hotel offers free breakfast but then charges you $20/fee daily as a management fee. Scam! Also this property is in desperate need of renovations. Everything is old and cracked.The towels and shower were absolutely terrible. The restaurant food was tolerable with limited offerings. This is not even one star above Hampton Inn. I was really surprised and disappointed.

Passable

Disliked: Check in took long time, staff not ready to serve giving us bad mood treatment and erroneous information abt breakfast time making us waste time

Superb

Liked: An individual and quirky hotel very conveniently placed for my visit to Houston. Reception staff were excellent, bar staff did a great job and the lady in charge of breakfast started my mornings with a good coffee and great plate of All American breakfast... Delighted to find the place completely by chance.
Disliked: Nothing, to be frank.