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Exceptional

Descent stay

Liked: The staff was helpful,the room was good size! 5mins from the main street. Very helpful gentleman by the pool to prepare the day beds! Tesla chargers.
Disliked: The pool was small for the size of the hotel,too crowded. The waiter with glasses during breakfast was very unprofessional,no hi no buy,only asking to leave tips in the end! Definitely very irritating. Tesla chargers could be more.

Convenient and comfortable

Liked: Location, check in and help from the desk
Disliked: Nothing

Liked: Very well maintained and appointed. The structure surrounds a wonderful pool with full bar and dining. Friendly staff very helpful.

Very good

Liked: The house keeping staff did a GREAT job on my room - room, linens & towels very clean and looked nice. The staff took care of two unrelated issues that came up during my short stay.
Disliked: Wet carpet in the closet; possibly from upstairs shower - engineer came to check it out - offered for house keeping to vacuum up any excess water. Heater in my room did not work (nice maintenance man, Alfonzo, came to try to fix it and said he would request another room for me) - they ended up moving me to another room BUT no one from management came to me personally to sort things out or try to compensate me for these two issues (water & heater). It wasn’t until I approached the assistant manager and had to request some sort of “compensation” and she did end up giving a complimentary breakfast & money off some parking fee. It would have been much better for Hilton’s Palm Springs MANAGER to have addressed the situations with me personally; especially since I had two “mishaps” occur during my short stay. Your house keeping staff is amazing! Your maintenance crew is amazing! But shame on the MANAGER though (whoever he or she was during my stay)!!

Very good

Exceptional

Very good