Liked: Decent, comfortable hotel.
Disliked: The breakfast was horrible. It was what I would expect from a much lower level hotel. Nothing but processed and sugary options. Nothing cooked. No eggs at all. No hot oatmeal. No waffles. I've stayed her before and it was a bit better then.

Serves the purposes I was...

Liked: The pool temperture was perfect
Disliked: The door slam very loudly and wake us up.

Serves the purposes I was looking for.

Liked: The pool temperture was perfect
Disliked: The door slam very loudly and wake us up.

Ok

Liked: Enjoyed time in the pool and jacuzzi.
Disliked: Breakfast was basically no breakfast. If you call muffins and bagels with no cream cheese a breakfast.. cheapest cereal for kids its not an option too.

Ok

Liked: Enjoyed time in the pool and jacuzzi.
Disliked: Breakfast was basically no breakfast. If you call muffins and bagels with no cream cheese a breakfast.. cheapest cereal for kids it’s not an option too.

No hot water! Manager showed...

Liked: The staff was friendly and the manager Shameka Farmer gave us a courtesy due to the issue we had.
Disliked: The hot water wasn't working and the desk allowed us to check in, even though they knew that was the issue going on at the hotel! We spent $220 and it was NOT worth that price for one night, especially with no hot water, working!

No hot water! Manager showed great service.

Liked: The staff was friendly and the manager Shameka Farmer gave us a courtesy due to the issue we had.
Disliked: The hot water wasn't working and the desk allowed us to check in, even though they knew that was the issue going on at the hotel! We spent $220 and it was NOT worth that price for one night, especially with no hot water, working!

Quality has gone downhill

Liked: The room was big and the shower was nice. Check-in was smooth. That's about all that I can say
Disliked: This hotel used to be great, but the quality of service has gone downhill.- The so-called "breakfast" was frozen sandwiches you had to microwave yourself. It used to be a full hot buffet. I don't know what happened there.- I paid for the most expensive room type and my view was a WALLthe back of the hotel sign, covered in pigeon dung.- I messaged the hotel multiple times requesting that they set up the sofa bed before we arrive, and they never responded. My request was not filled.- The sofa bed had no sheets and I had to request them. Linens and pillows were stained.- Housekeeping never came by on our three days there.I'll look for other accommodation next time I visit Carbondale.

Quality has gone downhill

Liked: The room was big and the shower was nice. Check-in was smooth. That's about all that I can say
Disliked: This hotel used to be great, but the quality of service has gone downhill.- The so-called "breakfast" was frozen sandwiches you had to microwave yourself. It used to be a full hot buffet. I don't know what happened there.- I paid for the most expensive room type and my view was a WALL—the back of the hotel sign, covered in pigeon dung.- I messaged the hotel multiple times requesting that they set up the sofa bed before we arrive, and they never responded. My request was not filled.- The sofa bed had no sheets and I had to request them. Linens and pillows were stained.- Housekeeping never came by on our three days there.I'll look for other accommodation next time I visit Carbondale.