Grand Hyatt Tampa Bay Guest Reviews
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8.3 miles from Tampa centre |
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Deanna Sun, 21 April 2024
Disappointing
Liked: The hotel was very clean. Staff were friendly.
Disliked: Terrible location. I went for a work trip located at the hotel and extended the stay for a weekend getaway with my husband. There is literally nothing within walking distance of this hotel. We paid hundreds and hundreds in Lyft fees and had to utilize the service to even get a morning coffee. I arrived on a Wed and reported that our whole floor of work colleagues couldn’t get the WiFi to work (so obviously wasn’t just my computer’s issue). They instantly forwarded me to a call center that made me spend 90 minutes trouble shooting the connectivity of my computer and phone. In the end he said he had to escalate it to a systems engineer. I asked daily on the issue and finally on Saturday they sent someone up to our floor to correct the problem. The pictures online indicate there is a beach which you would assume means an ocean view. Due to the plant life there is only one dock on the property that can get you a good view of the ocean. There is a very very small sandy beach area but you stare at a bunch of bushes and cannot see the water from it. It is also probably a half mile walk to get to the second pool from the main hotel. It isn’t on the property like you would assume. The main purpose of extending our stay through the weekend was to lie on the beach so beware the photos are misleading.
David Fri, 19 April 2024
Bad
Lisandra Wed, 17 April 2024
Bad costumer service
Liked: Our room was extremely hot the AC was set up to 65 and was very hot they change us to another room and still the same. Also Nicole was the one who was helping us and was Very rude with us. I’m not staying again there.
Disliked: Hot room
Nakeidra Wed, 17 April 2024
Very good
Alper Wed, 17 April 2024
Superb
Liked: Everything.
Catalina Wed, 17 April 2024
Beautiful hotel, just a little...
Liked: The hotel is beautiful, two pools (little and not as beautiful as expected plus no jacuzzi! This is something I saw when booking and the hotel didn’t have) other than that the lobby, then is courts, restaurants were beautiful. Room was ok, comfortable, clean but the bathroom is old and the shower was not working properly, either too cold or too hot and handle was loose
Disliked: The hotel is beautiful, two pools (little and not as beautiful as expected plus no jacuzzi! This is something I saw when booking and the hotel didn’t have) other than that the lobby, then is courts, restaurants were beautiful. Room was ok, comfortable, clean but the bathroom is old and the shower was not working properly, either too cold or too hot and handle was loose
Maysun Mon, 15 April 2024
Good
Liked: The staff member at the front desk, named Sherryl, was extremely helpful, professional, and very polite. The breakfast was excellent. Very excellent staff, too. We enjoyed our stay
Disliked: The price is a little high for a small room. High taxes
Lyudmila Mon, 15 April 2024
Exceptional
Don Mon, 15 April 2024
Superb
Sam Mon, 15 April 2024
My stay was eventful to...
Liked: Mr. Lucas Bell front desk supervisor was amazing. He was able to identify where I was overcharged and got it refunded. When he saw I was visibly upset about my car being misplaced by valet he immediately went and located my vehicles key. Also, valet Michael older gentleman was awesome. These two staff members saved me from having a disastrous experience.
Disliked: Not all the crew members were friendly. I didn't like the fact that the ladies cleaning the rooms didn't speak English the would only smile at your questions. And, my vehicle was valet under my first name not the last like my reservation. The car seemed lost at first.