SureStay Plus by Best Western Fenton Guest Reviews
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2.0 miles from Fenton centre |
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William Fri, 12 April 2024
Liked: Location.
Disliked: Hair dryer in room malfunctioned resulting in electrical fire smoke.
Verified Hotel Guest Wed, 10 April 2024
Liked: The room was recently remodeled but there were obvious overlooks. Friendly staff. Complimentary breakfast.
Disliked: The posted pool was not available due to construction and remodeling. The hotel is difficult to get to depending on the location you are traveling in.
Shannon Tue, 9 April 2024
We did not even end...
Liked: We did not end up staying at the property. After we arrived we were told that the pool was closed for construction. Monte or Montay is who I spoke with at the desk as he walked away stating he had to use the restroom mid conversation.
Disliked: I was told I would get my full refund on two separate occasions to they even spoke with the property and it was confirmed that it was under construction and I still have not received my refund. I’m furious that now I have to dispute this with my bank.
Antonio Mon, 1 April 2024
Exceptional
Priscilla Tue, 26 March 2024
The bed sleeps well but...
Liked: It was easy to find and the night clerk smiled and communicated.
Disliked: The pool was out of order and it was not mentioned during the booking process, there was construction work at 4:30 in the morning, and the fire alarms were going off and the front desk did not have any response.
Carleigh Mon, 25 March 2024
Stay somewhere else.
Liked: The location was nice.
Disliked: It was dirty, smelled like smoke, staff was really rude, phones didn’t work, toilet leaked all over the floor.
Chalene Mon, 25 March 2024
Disappointing!
Liked: The location in conjunction to where we needed to commute to each day was great.
Disliked: The property was under renovation, and honestly, it shouldn’t have been opened back up until the renovations were complete. The floor that we stayed on, which was the bottom floor, was in disarray. Wallpaper peeling off the walls everywhere, room numbers written on the walls, reaked of the smell of marijuana and occasional cigarette smoke. Although our room wasn’t too bad, it lacked proper lighting and there was no vanity with the sink, which made it very hard to use daily toiletries with ease. The toilet ran non-stop, and one morning the floor was all wet where it had either leaked out or sweat enough to leave pools of water. The staff did not speak proper English and were very hard to understand. The website stated their pool was open, but when we arrived, there was a sign that stated “under renovations, pool closed”. Most of the families that booked this hotel for our weekend dance competition booked for the purpose of the swimming pool, only to find out it was closed. Very disappointing to say the least. There were a couple families that ended up leaving and staying somewhere else because the amenities were terrible. Very disappointed!
Vernon Sun, 24 March 2024
Good
Maddieplayz Sat, 23 March 2024
Superb
Liked: They are doing renovations right now. So the pool was closed. And with that being said even with the construction it was still a nice stay. Can't wait till they get done with it it's going to be really nice then.
Disliked: The staff was very kind and efficient. The rooms were clean and nice.
Scott Thu, 21 March 2024
Pleasant
Liked: Good breakfast.
Disliked: Property under renovation. No pool.