Extended Stay America Suites - Pleasanton - Chabot Dr. Guest Reviews
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3.0 miles from Pleasanton centre |
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Regina Thu, 25 April 2024
Wish it was better
Liked: I liked the location because it was convenient. There’s plenty of restaurants plus it’s not too far from Walmart.
Disliked: When we first arrived, the staff was on lunch so there was no one there to check us in. We waited over an hour. When we finally got in our room, the restroom was disgusting. There was dried urine on the toilet seat, the sink was dirty & the shower was disgusting. The shade would not completely close so I had to safety pin it closed so no one could see us.
Betsy Wed, 24 April 2024
Disappointed with Property
Liked: Close to hospital and safe location. During registration, the manager could not find us a room. Pool towels of several random blue colors on a shelf near registration. Upon checkout, 3 firemen behind the desk but no hotel manager. When I told her about the dirty room, she cut our bill by 50%. It should have been free.
Disliked: Bed had blood drops on sheets, hair dryer missing although holder on wall, couch arm leather ripped, only one night table even though 2 headboard lamps, paper thin towels, no water cup or glass for post toothbrushing rinse, bathroom, mirror wood frame in bathroom was broken, kitchen ceiling light cover cracked, hanging down and partially installed. They need to repair the place or at least room 118 and institute quality control checks.
Skytheexplorer Mon, 15 April 2024
Quite terrifying as a solo...
Liked: Good location
Disliked: Someone rattled my door in the middle of the night so I was quite scared as I was alone.
Jessica Mon, 15 April 2024
Never again, super disappointed.
Liked: Location convienace
Disliked: Super dirty, found dead roach in the corner. The pull out mattress was disgusting with no covers. And it was stained. No trash bin anywhere in the room. Super loud.
Hofmann Fri, 12 April 2024
Thanks but no thanks, Money...
Liked: The Night manager was very nice.
Disliked: There were no kitchen Utensil's available at either the front desk or in the suite. The beds were terribly uncomfortable. The overall cleanliness of the room was terrible. We found a saline Enema kit left in the drawer of the rooms cabinet.(which furthers the fact the room was barley cleaned before se arrived.) When asked for , We were denied extra pillows and sheets for the sofa bed do to there not being any available. ( So if you know you have "x" amount of beds and "X" amount of pullouts, there should be zero excuse for not having a readily available supply".) Sorry that's hospitality 101. Lastly and most importantly, While I am aware that people often use extended stay hotels as semi permanent living arrangements, it is no excuse for allowing families to have children running unsupervised at all hours of the night. The fact children are even awake at 215 am in the morning is one thing but unsupervised running amuck while other guests are sleeping is overwhelmingly disappointing. I stay in many places all year long. This is my 3rd at last stay at this particular venue. Your lack of discipline and management training has left this property on a down hill skid. Just Because you offer cheap rooms is no excuse for for staining the name of your corporation. What shows on the outside shows what is going on on the inside.
Jason Sat, 6 April 2024
Very good
Joseph Thu, 4 April 2024
Liked: New Management great staff just deserves definitely a minimum four stars it's not five outstanding service definitely recommend to my friends
Disliked: No heated pool pools a little chilly and that's about it
Dana Wed, 3 April 2024
Liked: Typically this is the best of the Extended stays around. The only good thing about it this time was the location.
Disliked: Typically the best of them all. This time it was gross, first waited 20min for someone to check me in then it was filthy garbage all over and the room was worse bathroom had stuff all over the floor, drink and food left in fridge,and micro. dishes dirty
Nikita Fri, 8 March 2024
Good stay
Liked: Room had full kitchen with full sized fridge and cookware on request. Basic toiletries. Comfy bed.
Nikita Fri, 8 March 2024
Good stay
Liked: Room had full kitchen with full sized fridge. Cookware on request. Basic toiletries.