It was fine.

Liked: Location to the venue of the dance competition was good.
Disliked: No breakfast was offered even though it says it is online. We also did not get a refund for the miscommunication. Our room was not ready with the right setup that I booked online either.

5 stars customer service -...

Liked: Alex is the BEST - he made everything a 5 stars VIP experience and beyond. Staff at front desk was also top notch. The Chef Lady from the restaurant came out to introduce herself and ask if I liked the meal she prepared - so genuinely kind of her to make that effort. Megan from the Starbucks downstairs is always so sweet, and the other girl working there just so full of kindness, that it gave everything a flavor of bright and warm place to be. Thank you for everyone for making an effort - someone noticed and appreciated :)

Exceptional

Exceptional

Great service!!!

Liked: Nicky (housekeeping) and Kelly (front desk) went above and beyond to ensure my family was comfortable during booking the hotel and followed up with all of us during our stay. They are great at their jobs! The maintenance department was prompt at adding batteries to the pack-n-play sound machine provided by the hotel. (Pack-n-play came with a baby welcome note and small toy).The hotel has a great pool (but cold) and fabulous rooms for a gathering (king suite and double queen suite) There is a restaurant and bar. (But, sadly both were closed all day and evening) It was clean and in a perfect location for downtown holiday lights, activities and restaurants. They think of things and have great added touches.
Disliked: The main reason we booked this hotel was to have access to a coffee shop, restaurant and bar on the premises. These amenities were closed everyday we were there. The only time they were open were breakfast hours. PARKING!!! There is a huge parking lot around the hotel, and no spots for guests. There should be designated spots for hotel guest. My mom cannot walk far distances, it was difficult to manage her needs during our stay due to the lack of parking. Street parking is the choice we had to make while we were in Ogden. (Busy Christmas season, I am sure summer is better)There should always be complimentary breakfast. (Just my opinion) The lighting in the hotel is cool white, it feels like a fluorescent light blast everywhere we went. Don’t enter the hotel with a migraine. The pool is cold, hot tub wasn't hot but it was “bathtub temperature” and that was nice for the toddler.Kitchenette’s need towels, garbage can and liquid soap. It would also be nice to have them lightly stocked with utensils. The glass doors on entrance could use a washing also the entrance could be swept and cleaned up. All of these suggestions are no reason not to book, the service was terrific and the stay was fabulous!

Very good

I didn't stay

Liked: Staff would not let me check in and was real rude about everything felt like I was being discernment anted against because of how I look and was dressed
Disliked: How rude the check in staff was

Very good

Liked: Nice place restaurant with bar
Disliked: The cost of the room bit to much

Ogden is an amazing city...

Liked: The location was perfect. We looked at other hotels & rentals and this was the best price for location, cleanliness, great beds, and breakfast! I also loved the fruit-flavored water choices to stay hydrated. The view overlooking downtown was a plus!
Disliked: The breakfast was basic, it would have been nice to have more drink options and toppings for oatmeal.If there were initial instructions to work the thermostat, that would've been helpful. We were extremely hot in the middle of the night and could not get the temperature right. However, the hotel understood our concerns and addressed them accordingly and promptly.