Comfort Suites Near Stonebriar Mall Guest Reviews
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1.4 miles from The Colony centre |
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Verified Hotel Guest Tue, 16 April 2024
Liked: The location is a plus. I have stayed here before and just needed a little quiet time. For thr most part I did get that.
Disliked: No lights over the bathroom sink. The 1 place you look for a light no light. Bottom of the TV was burned out. The jacuzzi let out hair an mold (disgusting).
Patrick Mon, 15 April 2024
Very good
Grace Sun, 14 April 2024
Pictures on booking were deceiving....
Liked: Price and the bed was comfortable
Disliked: The carpets looked dirty The couch was hard The restroom lights kept Turing off and on . Breakfast was very poor rated . The front guy wasn’t friendly
Emlind Wed, 10 April 2024
Comfortable beds in large but...
Liked: Large room with comfortable beds. Decent breakfast.
Disliked: No cleaning (over four nights stay). The bathroom looked worn and would need refurbishing.
Verified Hotel Guest Tue, 9 April 2024
Liked: Location was excellent. Breakfast was surprisingly very good. Staff friendly.
Disliked: Electric outlets did not work,so lights near bed did not work. Asked for bath towels and received pool towels.
Jonah Mon, 8 April 2024
Horrible Experience/ Booking.com as well.
Liked: Nothing was nice about this experience. Still trying to getting my cancellation money back.
Disliked: Comfort Suite/ Booking.com are advertise false pictures of hotel rooms. First of all, the front desk doesn't even look like from online to in person. Secondly, the pictures show a nice indoor pool when I get there with 4 kids it's no pool. The pool area is a storage room with old tables. I could see roaches in hallway in the building. I tried to get my money back 174.00 for one night. I am getting the run around from Booking.com and the front desk at Comfort Suites. They are all lying if you asking me. I would never use Booking.com again. They need to do a better job on promoting hotels pictures on Booking.com.
Patricia Wed, 3 April 2024
Exceptional
Disliked: The showers could use help- and the pool not being open
Nicole Sat, 30 March 2024
It was terrible and I...
Liked: It was a bad experience from start to finish.First I couldn’t get them to answer the phone to let them no I had car trouble so I was going to be checking in around 6:00 AM. I got there and D.K said I was a no show and my room was canceled He did not offer a solution. Then I had to get a different room and he said it would be $40 to check I. Early. I was charged $80. He refused to help resolve that.hecwas very rude and no caring for good customer service. The tubs in multiple rooms were peeling. The bathroom has a lot to be desired. The pool is under construction and it does not say so online. Clocked nothing about this hotel.;;
Disliked: Check in Desk employee D.K s non caring attitude, the pool being closed. The bathroom., being overcharged
Loretta Fri, 22 March 2024
It was ok! I probably...
Liked: The was nice and 35 minutes away from where we needed to go! So it was convenient for us!
Disliked: Breakfast need some work! Food was half cooked or burnt! I paid for a room with a spa bath in it and the bath was nasty! Soon I turnt on the jets stuff was flowing in the water! I couldn’t relax while I was away from home!
Brown Thu, 21 March 2024
Poor
Liked: Breakfast and bed was neat
Disliked: No pool. Not vacuumed. Yellow water in sink and tub