Best Western Watertown/Fort Drum Guest Reviews
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0.2 miles from Watertown centre |
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Michelle O'B, gasport Sun, 26 June 2011
Staff was nice and the room was clean. Not too bad a place to stay.
Michelle Sat, 13 April 2024
Exceptional
Dr Fri, 12 April 2024
Liked: Outstanding breakfast offering and dining area. Friendly, efficient, quick preparation and serving staff.
Disliked: The room was not clean, nor stocked with customary and expected items. Room was not attended to at all during our stay. Even the hallway areas and elevator loading area was not clean. Building not new, but maintenance was not up to Best Western standards.
Khadija Thu, 11 April 2024
Very good hotel , I...
Liked: Good customer service Parking and Electric vehicle charger available on site Clean and comfortable
Disliked: Every thing was good
Carrie Wed, 10 April 2024
Liked: This hotel offers a great breakfast in spacious rooms. Lots of food choices and spacious space.
Disliked: 1.Noise condition: There is no soundproofing between rooms, so you can hear all conversations. 2. Poor cleaning condition. It looks clean at first glance, but you can see a lot of dust accumulating over the years on the lampshades and corners of furnitur
Linda Wed, 10 April 2024
Didn’t happen
Liked: BW didn’t have my confirmed reservation through Booking.com. Didn’t have a room attached to my paid and confirmed reservation. Booking.com tells me the error belongs to Best Western and I may not get my money refunded!
Disliked: Not honoring my paid and confirmed reservation
Sara Tue, 9 April 2024
Passable
Liked: Location was central to town.
Disliked: VERY outdated and rundown.
Lena Mon, 8 April 2024
Exceptional
Katie Mon, 8 April 2024
Peaceful, clean will stay again!
Liked: Very clean, friendly staff. Kids loved the pool!
Disliked: Loved it all.
Christina Mon, 1 April 2024
Friendly+ helpful staff, great location...
Liked: The morning breakfast was great and the staff was very friendly and helpful.
Disliked: The room was dirty- there was what I believe to be chips on the floor in the bathroom and the hair drier was extremely sticky and overall the room just felt unclean
Rob Tue, 19 March 2024
Place needs a wrecking ball....
Liked: Staff was the friendliest and most helpful I have ever come across.
Disliked: Clouds of fruit flies at what was a delicious breakfast.