Very disappointing!

Liked: Large rooms
Disliked: The fact that I had to pay more at reception is not acceptable. If I reserve 2 rooms for a specific price, why should I pay AGAIN and more at reception?

Good

Great stay but poor reservation...

Liked: Staff was pleasant and helpful, accommodating to special requests we had. We enjoyed onsite karaoke. Food was very good at the Sourdough Cafe. Handicap parking was convenient.
Disliked: Booking was easy with Booking.com but we had to change our arrival date and that was problematic. We properly requested the change as instructed through our conformation email but that didnt work. We were told to contact the hotel directly. We tried several times, getting transferred on the phone, which always disconnected before the front desk answered. The failed communication was time-consuming, stressful and frustrating. When we arrived, the staff helped us straighten everything out but their computer seemed to have incorrect information and be hard to work with. More waste of our time and frustration. Everything was resolved in the end but we went through waaay too much trouble to get there. Of course, there was no compensation for our wasted time and inconvenience. We enjoyed our stay but question whether it was worth the trouble.

It was comfortable

Liked: Good price
Disliked: NA

Exceptional

Very poor

Superb

Exceptional

Satisfied.

Liked: Good comfortable hotel. Friendly staff.
Disliked: Casino smells too much smoke etc.