Exceptional

Liked: The staff was friendly the overall environment was great

Not staying there again. Was...

Liked: The futuristic furniture was cool. The rainfall shower was nice.
Disliked: The room was cold, and the bed had only 3 sheets and no comforter. In addition, there was no extra bedding in the closet, even though I had booked the room for 5, and there was only one bed. I asked to send blankets up, and they only sent up one thin blanket. I went downstairs to ask for more, and they only had 2 sheets to give me. So we spent the entire night freezing. This was also partially due to the fact that the door to the terrace did not properly close, and there was an extreme draft. Regarding the terrace, although I was aware that the hot tub would be closed, the actual terrace was filthy. The furniture cushions were on the floor and covered in dirt.

Very good

I had a wonderful time...

Liked: The location was a short walk from transportation towards Soho and Queens, while also being blocks from the shopping hub of times square. The room was clean and the added technology was fun. The staff was always willing to answer questions. Everyone was following social distancing guidelines.
Disliked: The towel warming feature in our room was broken which wasn't a big deal at all but I would have liked to know beforehand. I also could not figure out where I was supposed to leave my larger trash. Like there was no trash shoots in the hall or larger receptacle anywhere. Also, the walls are thin towards the hallway so when people have their doors open or are walking to their room you can hear all of it. None of these things ruined my stay though just things that are good to know before going in.

Good

Passable

Very good

Good

Liked: nice view.
Disliked: the fan for the bathroom/shower didn?t work.. so after a shower there would be condensation all the windows and sills leaving them soaking wet. the temperature switch only worked once but wouldn?t turn back on.

Exceptional