Poor Facilities

Disliked: Email upon arrival states you can leave luggage once you check out and that is the reason we booked this hotel as we can?t check in until late for our next hotel - after checking out we were told the robot doesn?t work and have to take luggage somewhere else where there is a fee per case and we have 4 cases! Ridiculous. Hotel staff very rude and did not care.

Good

Very good

Liked: friendly stuff, good location
Disliked: storage defect, we have to leave our luggage somewhere else.

Disappointing

Not going to return there

Liked: Location is good. Walking distance from subway and Port Authority Bus Station.Comfortable beds.
Disliked: Hardly no privacy in the room regarding bathroom & shower. It is IN the room. The curtains you see in the pics aren't installed anymore.We also had problems with the room sensor, leaving us in the dark one night (they moved us to a different room).Ice machines which are on every floor aren't working. Only on floor #9. The hotel does not accept cash, which wasn't written anywhere.We had more issues, not going to get into them.To summarize: not a good experience considering the price. Expected more.

Very disappointing for a big...

Liked: location
Disliked: Check-in security guard waste of time and not answering basic questions from many guests. We had to change room due to room being unsafe and faulty TV. The second room was better but still issues with shower door and noise at 3am when room next door was showering. We used to reply on Yotel because of the experiences we had in the UK, sad to say won?t be doing the same again.

Very comfy and clean with...

Liked: Really comfy beds and the shower is so nice! Had everything we needed in the room. Restaurant was lovely when we tried it for breakfast. Its central to a lot of things within walking distance and the price was good.
Disliked: Since we last stayed around 4 years ago the hotel seems to have gotten a little worn - the carpets in the corridors looked a bit dirty and were lifted in places. also a shame to see the seating on the 4th floor gone as it leaves a big bare space. We liked the edition of the rooftop bar however as hotel guests you can?t sit out there or on the chairs and tables inside unless you buy something which we found odd as we were paying to stay there. Our room wasn?t cleaned on the third day which wasn?t ideal. The area around the hotel also seems to have gone downhill since we last stayed however we understand this isn?t something the hotel can change.

good location, comfortable and reasonably...

Liked: location was good for us.
Disliked: it?s in need of some TLC. but ok

fantastic

Liked: the hospitality from the team they are very welcoming and helping as well thanks to my guy at the reception I forgot his name but her was legend he and the IT guy who was responsible for the suitcase machine thank you
Disliked: nothing