Bad

Exceptional

Passable

Good

They don?t mind and Yo...

Liked: Good location, comfortable beds, cheap.
Disliked: Tired and worn, no tea and coffee in rooms, no facility for looking after luggage despite this being an issue for ages. Roof terrace closed and all areas other than rooms restricted to hotel food only. Some staff rude, others polite but unhelpful. Needs TLC, and a better customer focus.

Great hotel, if you don't...

Liked: Good location, easy self serve check-in, clean rooms
Disliked: No basic tea/coffee facilities and the paid coffee vending machine didn't work properly while the staff shrugged and said they had no idea how it worked.Also, despite "mission control" telling us on the phone that we could store our luggage at reception, the Receptionist said they didn't store luggage so we had to pay $27 for a place a 25min walk away to store our luggage for 4 hours.

Overheard a lot of complains...

Liked: Staff FriendlyWilling to help including switching rooms around
Disliked: 1)Yotel App does not work on iOS2)App hung on the check-in process and gave an error to speak to "Mission Control" - Had to figure out what that meant3) Tried using the kiosks to check in, and they also said go to Mission Control.4) Mission Control told me I had already checked in and I should have a digital key in my iPhone.5)iPhone does NOT work with the app to unlock the doors. Had to get key cards6) No tv remote in the room7) Baggage check not available because it is out of service - none of this was mentioned in confirmation emails from the Yotel8) Ice bucket is a paper bucket you have to get from Mission ControlJust a side note that each time I went to Mission Control, which is just their reception desk, to ask something, there was someone else there with key problems, app problems, tv remote problems, and people who had been to their room and came back to say it was unacceptable and they needed a different room. So it wasn't just me.

When I arrived at the...

Liked: location
Disliked: clean and staff

My stay was Awesome

Liked: The room was comfortable and relaxing.
Disliked: I wish i had a refrigerator.