York & Albany

Exceptional

Charming and cozy in a...

Liked: Breakfast was amazing with proper dishes and service in a very pleasant setting. We were upgraded to a deluxe room that had great lighting especially for night reading. Bathroom was equipped with nice Lanvin products. The location is perfect in a calm setting but close to the St Pacras station, the Camden town market and the park.
Disliked: The hotel is not a new building which gives it charm but has drawbacks. The heating was a mobile unit that can be an issue for those sensitive to the noise. I wish there was more space to store toiletries in the bathroom.

Perfect hotel that ticks every...

Liked: From the very start it was fantastic. The hosts were very helpful and welcoming, the room was absolutely beautiful with a lot of charm and facilities I have not seen in any other hotel - they even had a hair straightener. Breakfast was delicious and staff went above and beyond to accommodate all our needs. Definitely coming back as soon as possible.

Lack of respect, unauthentic customer...

Liked: It was close to the conference I was attending.
Disliked: I have mobility difficulties and no mending of the broken lift over the 3 days. It didn’t seem urgent for them. Helpful with bags but ableist attitude. The first morning breakfast order in, 10 mins later I was told the kitchen couldn’t make it. I was then offered granola which I said yes to, only to have this also refused. 20 mins with nothing and an empty stomach before a busy day. I asked for my money back for that night. They said the breakfast is complementary and they couldn’t do that so beware, this establishment doesn’t have to give you breakfast. This made the welcoming glass of Prosecco and the fuss feel deeply lacking in authenticity somehow. They just don’t care. I left before my third night. The atmosphere was just toxic and I’m still incredulous about their decision to not reimburse me for a night. It is dangerous for me to not eat with the medication I take. Worst stay ever through booking.com. Room 5 has a noisy function room next to it. Bathroom an, access minefield.

Nice treat in super location.

Liked: Excellent location and lovely bar/restaurant. Staff were utterly lovely and excellent service.
Disliked: No curtains/blinds over the glass roof in the suite so very bright in the morning.Also, beautiful room slightly spoiled by two blue industrial heaters

Very good

Liked: Excellent service. Very comfortable well appointed room Superb breakfast

Great place to stay.

Liked: Quirky / modern building. Well styled. Felt homely. Staff very friendly and tentative. They went over and above to ensure I was welcome and comfortable.
Disliked: Nothing.

Very pleasant

Liked: room ..decor comfort of bed all details. Delicious breakfast Hotel v quiet, private. Offer of welcome glass Prosecco.Very helpful pleasant staff, Bern very attentive.
Disliked: slightly more offered for breakfast

Exceptional