Check in was at 3 pm which was ridiculous. Reserved a non-smoking room but the room smelled like cigarettes - even the lobby smelled like cigarettes. Tried to order room service for breakfast but no one answered so we had to drive and find somewhere to eat. For the amount we paid for one night I think it was a rip off - totally disappointed with our stay. The staff were friendly - the only positive I noted.

Disliked: Check in was at 3pm; room smelled like smoke.

I will not be staying...

Liked: Friendly staff
Disliked: We were charged $50 extra for checking in about 15 minutes sooner than the time allotted.

Very good

Overall great experience...

Liked: The staff accommodated my personal situation..I have a son with special needs and I asked for a room in first floor and she was able to give me a room in first floor and very very close to main entrance. This gave me peace of mind should I need to call ambulance for whatever reason. My son is also epileptic. I truly thank you for doing this.
Disliked: The only complaint I have is the no ice machine in first floor and the one in 2nd floor didn't even work.

Exceptional

Exceptional

Would stay here again if...

Liked: Near NRG Stadium as we were there for The Nutcracker Market. The manager was very, very nice and accommodating.
Disliked: Our door to the balcony of our first floor room was not locked when we arrived. We had quite a time locking it which resulted on our having to slam it really hard. Our TV didn’t work and there was no one to repair it. They did offer us another room but we were already ready for bed and didn’t want to switch.

Pleasant

Liked: The lobby

Pleasant

Disappointing