WoodSpring Suites Jacksonville Campfield Commons, Jacksonville

Very Nice

Liked: The location, cleanliness and the staff, was very good.
Disliked: The Elevator, and it doesn't have a ice machine.

Pleasant

Liked: Staff
Disliked: A False Fire Alarm Went Off

Cheap isn’t worth it…you get...

Liked: Working fridge. Close to highway/freeway
Disliked: What can I say…pictures and videos I’ll be adding to my review are with a thousand words…Deceiving as you walk in…smells great in the lobby. They nickel and dime you first off. When we called to ask for an early check in they didn’t mention that it was for a fee!!! Ridiculous. However taking the elevator that sounds and rumbles as if it’s on its last tee leg wasn’t a good start. When we walked in the room the floors were sticky and stained. (How is that possible on laminate!?). Didn’t smell clean either. They should have used the same fragrance freshener in the room. Walls were dirty and baseboards were filthy. Bedding was fine for warm weather but I’d hate to have been there in the winter! Pillows were two tiny twin popcorn filled bags of old cotton. The shower was like taking a spit bath. No water pressure at all. Only good thing was the working fridge. There’s a stove but no pots and pans. And although you may be able to borrow some (likely for a fee), they may not have them. I asked to borrowed a blow dryer and they state that they didn’t get them back from guests. I asked for an iron and apparently the only one available for the hotel was loaned out. This particular location looks like it is for construction workers and people who can’t get a credit check to rent an apartment. I would NEVER recommend this type of establishment to anyone. Horrible experience, facilities, and definitely a lesson on you get what you pay for.

Pleasant

Disliked: Roaches in the room

Best place to stay while...

Liked: It was close to our destination. Mayo clinic in Jacksonville fl. The place is clean and the rooms are large. Very comfortable
Disliked: Nothing.

We will never stay here...

Liked: The property looks great from the outside. The inside was safe, but it was not clean.
Disliked: We definitely got what we paid for. The room charge was cheap, and the room we got was cheap. If we did not check in our room so late in the evening, we would have stayed somewhere else. In addition, we were already charged for the first night’s stay, so we stayed in that awful room, even though we were not happy with the conditions. There were live bugs and bug carcasses in the room and on the bedsheets. The towels and bedsheets we got were stained. The place was dingy and was swept very minimally. We used our own blankets to sleep on the bed. Also, the staff was rude and not helpful, especially Bianca, the manager. She blatantly lied to us when we checked out the next morning. We calmly told her that we were cutting our reservation short due to all the problems we encountered in our room. We originally booked for 3 nights, and we asked that she not charge us for the next 2 nights. She said we needed to call booking.com to fix our reservation and that she could do nothing on her side to fix our reservation. When we called booking.com, we spoke to Louie, and according to Louie, he was going to call the facility to get the reservation fixed. After he contacted the facility, he stated that he spoke to Bianca, and she refused to refund us the 2 additional nights. Louie tried to negotiate with her, but she would not refund us our money. (We did not even tell Louie that we spoke to Bianca originally when we checked out, so I know Louie did his due diligence to try to get us our refund.) Had Bianca been honest with us initially, we would have been happy to pay cancellation fees or whatever, but since she decided to dupe us, I hope that you do not make the same mistake we did by staying there. Please be sure to take pictures of any problems you encounter, and if you stay at WoodSpring Suites on Lamb Tail in Jacksonville, Florida, don’t have Bianca Elbert screw you. Her contact is 904-289-3439 and [email protected].