WoodSpring Suites Council Bluffs

I think the overall day...

Liked: I really like the location, the price of the room And all the amenities that the room had offer such as a refrigerator and a stove that was really cool
Disliked: I didn’t like that the bedding smelled like a dog. I think that the pillows need to be changed and the body needs to be washed with some good soap.

It was a terrible place...

Liked: I didn’t like anything about the property the fridge didn’t work and you barely saw housekeeping
Disliked: The fact that the fridge didn’t work and house keeping was barley in site to get anything from them

Good

Very poor

Liked: The only positive thing I can say is it was quiet.
Disliked: The place is DIRTY! The main entrance is cramped and unwelcoming. The elevator was awful and smelled terrible and realized it was vomit or something in the corner. The room was dirty. Floors, counters, ect. My friend found a roach, like from a joint in her bed! Now we didn't see any bugs, so i guess that was a plus. The fridge didn't work and smelled, the shower and sinks didn't drain and filled up. Even the TV took us messing with it to just get a channel. No lamps or sconces, just 2 bright lights in the ceiling that were super bright. I get this wasn't a 4 star nor did we expect it BUT cleanliness should be an absolute. Spend a few dollars more and stay somewhere else. I know I will.

Bad

Liked: Rooms were nice size
Disliked: Their were roaches in the rooms

Bad

Decent price and location but...

Liked: Good location. The bed was comfortable.
Disliked: Cockroaches spotted (one around midnight, another around 1 a.m.) No staff at front desk during these hours (bathroom light left on; second bug killed and bagged.) I got zero sleep. Due to this & a four-hour drive home it was necessary to cut our visit short. Presented dead roach on checkout; asked for refund, which was quickly promised; email address given. Waited several days. No email, no refund. When I called I was told they "needed to contact Corporate" to issue refund. Called again two days later. Was asked, "Did you stay all night?" "Yes, it was one in the morning." Long story short: Got the run-around and no refund. I did a search; this place is owned by Choice Hotels, which has a policy that states that since each hotel is "individually owned", refunds need to be handled w/the individual hotel. When I asked for the staff person's name, he said, "Well technically, I don't have to give that out, honey." (Hint: When being dismissive of legitimate complaints, do not.. ever.. add fuel to the fire by calling the customer Honey.) We appreciated the full-sized fridge/microwave/cooktop as there is no complimentary breakfast, but it did occur to us that this -- along with this being an "extended stay hotel" -- may contribute to a higher incidence of cockroaches. (We were told, "Well, we are in the middle of a field." Ah. Field cockroaches. Gotcha.) The cooktop was unused but both knobs were melted, anyway, so we were a bit leery and used the microwave to cook our food. And then we saw the small can of Fire Out hanging above the cooktop (not a confidence-booster.) The room wasn't carpeted; no big deal, easier to clean w/a mop I figured. The floor was sticky, however, and we noticed upon closer inspection the morning of checkout that the bedframe was very dirty (we're talking crumbs, as well as heavy dust.

Awesome!

Liked: Check in lady was very friendly and nice. Checked in with minutes.

Disappointing