WoodSpring Suites Council Bluffs

Decent price and location but...

Liked: Good location. The bed was comfortable.
Disliked: Cockroaches spotted (one around midnight, another around 1 a.m.) No staff at front desk during these hours (bathroom light left on; second bug killed and bagged.) I got zero sleep. Due to this & a four-hour drive home it was necessary to cut our visit short. Presented dead roach on checkout; asked for refund, which was quickly promised; email address given. Waited several days. No email, no refund. When I called I was told they "needed to contact Corporate" to issue refund. Called again two days later. Was asked, "Did you stay all night?" "Yes, it was one in the morning." Long story short: Got the run-around and no refund. I did a search; this place is owned by Choice Hotels, which has a policy that states that since each hotel is "individually owned", refunds need to be handled w/the individual hotel. When I asked for the staff person's name, he said, "Well technically, I don't have to give that out, honey." (Hint: When being dismissive of legitimate complaints, do not.. ever.. add fuel to the fire by calling the customer Honey.) We appreciated the full-sized fridge/microwave/cooktop as there is no complimentary breakfast, but it did occur to us that this -- along with this being an "extended stay hotel" -- may contribute to a higher incidence of cockroaches. (We were told, "Well, we are in the middle of a field." Ah. Field cockroaches. Gotcha.) The cooktop was unused but both knobs were melted, anyway, so we were a bit leery and used the microwave to cook our food. And then we saw the small can of Fire Out hanging above the cooktop (not a confidence-booster.) The room wasn't carpeted; no big deal, easier to clean w/a mop I figured. The floor was sticky, however, and we noticed upon closer inspection the morning of checkout that the bedframe was very dirty (we're talking crumbs, as well as heavy dust.

Awesome!

Liked: Check in lady was very friendly and nice. Checked in with minutes.

Disappointing

Very poor

Exceptional

Liked: staff were very friendly. The remodeled rooms were really nice. I liked the kitchen in every room. 2 stove burners and a full size fridge worked great for my week long work stay.

Very good

will never be back

Liked: beds were comfortable
Disliked: cleanliness - hotel common areas were gross, room walls were grossaccomodations - room was not ready at check-in, although there were 4-5 staff standing around in the office whenn we arrived.staff - acted like we were a nuisance, not a guest

Dirty

Liked: Nothing
Disliked: Everything

Cozy clean cheap

Liked: The price, the condition and location were extremely reasonable
Disliked: The only thing I didn't like was the lack of breakfast selection