Westin New York At Times Square Guest Reviews
Write a review
Write a review
Elizabeth A, Franklin, visiting New Amsterdam Theatre
Liked: Yes.
Jennifer, Melbourne, visiting Al Hirschfeld Theatre
Great gym. Shula's is a lovely restaurant.
Liked: Staff, facility, location excellent.
Disliked: Phone system does not enable you to contact the right services which meant when they are busy you can't get to where you need to speak to.
Jamell, Syracuse , visiting BB King Blues Club New York
My problem came when me and my wife went to Shula's steak house. After we were seated by the older woman we did not receive service for at least 10 minutes. We then decided to leave and the same woman who seated us said have a nice day. Never asked how everything was or why were we leaving. It was not a packed house at all. It pretty much ruined my first night at the hotel.
Liked: Great room service.
Disliked: Shula's the steak house!
Dana, West Chester PA, visiting Majestic Theatre on Broadway
Room was very nice and clean. Hotel overall was very impressive. We loved the views and proximity to the theatre we went to. Staff was very friendly (front desk/concierge and especially valet service out front of the property).
Liked: Great experience at Shula's!
Disliked: No signs posted when getting off the elevator on 9th floor as to which rooms went to the left and which rooms went to the right. For example, my room 902 went to the left but we did not know this and "guessed" right. Also your marketing of the duel shower head was great. The water pressure was 50% of what it should have been and took twice as long to shower.
Joshua Wed, 13 August 2025
Good
Liked: Clean, helpful lobby staff, not a lot of foot traffic.
Disliked: No fridge in the room. Flushing the toilet was loud and jolting. We left our bags in a room behind security after checking out. When we retrieved them, the security staffer asking for/expecting a tip by saying they work off tips.
Sounak Wed, 13 August 2025
Exceptional
Liked: Location was excellent. Rooms very comfortable- perfect for 2 adults/ 2 kids. Friendly and efficient hotel staff.
Maggie Mon, 11 August 2025
Exceptional
Liked: The room is very comfortable
Disliked: The lobby is quite busy
Liz Mon, 11 August 2025
Very good
Kapil Sun, 10 August 2025
satisfactory stay but could have...
Liked: poor breakfast. location was very good but bathroom was very old and too small
Disliked: no basic amenity like fridge in the room and bathroom was not good
Anonymous Thu, 7 August 2025
Very good
Abdulaziz Wed, 6 August 2025
One of the best
Liked: Excellent in everything ( Hospitality; services; room ; location…) Highly recommended
Disliked: N/A
Vikas Wed, 6 August 2025
Exceptional
Islam Wed, 6 August 2025
Very good
Andrew Tue, 5 August 2025
Very good