Liked: Yes.

Great gym. Shula's is a lovely restaurant.

Liked: Staff, facility, location excellent.
Disliked: Phone system does not enable you to contact the right services which meant when they are busy you can't get to where you need to speak to.

My problem came when me and my wife went to Shula's steak house. After we were seated by the older woman we did not receive service for at least 10 minutes. We then decided to leave and the same woman who seated us said have a nice day. Never asked how everything was or why were we leaving. It was not a packed house at all. It pretty much ruined my first night at the hotel.

Liked: Great room service.
Disliked: Shula's the steak house!

Room was very nice and clean. Hotel overall was very impressive. We loved the views and proximity to the theatre we went to. Staff was very friendly (front desk/concierge and especially valet service out front of the property).

Liked: Great experience at Shula's!
Disliked: No signs posted when getting off the elevator on 9th floor as to which rooms went to the left and which rooms went to the right. For example, my room 902 went to the left but we did not know this and "guessed" right. Also your marketing of the duel shower head was great. The water pressure was 50% of what it should have been and took twice as long to shower.

Superb

Exceptional

Liked: Property is clean and so attentive. Great location to everything near Times Square. Safe hotel, security on staff at all times especially at night. Bar is excellent overlooks 8th Avenue. Great food!
Disliked: Nothing

Disappointing

Liked: Location
Disliked: Construction noise

Superb

Exceptional

Exceptional

Exceptional

Exceptional

Good