Westin New York At Times Square Guest Reviews
Write a review
Write a review
Elizabeth A, Franklin, visiting New Amsterdam Theatre
Liked: Yes.
Jennifer, Melbourne, visiting Al Hirschfeld Theatre
Great gym. Shula's is a lovely restaurant.
Liked: Staff, facility, location excellent.
Disliked: Phone system does not enable you to contact the right services which meant when they are busy you can't get to where you need to speak to.
Jamell, Syracuse , visiting BB King Blues Club New York
My problem came when me and my wife went to Shula's steak house. After we were seated by the older woman we did not receive service for at least 10 minutes. We then decided to leave and the same woman who seated us said have a nice day. Never asked how everything was or why were we leaving. It was not a packed house at all. It pretty much ruined my first night at the hotel.
Liked: Great room service.
Disliked: Shula's the steak house!
Dana, West Chester PA, visiting Majestic Theatre on Broadway
Room was very nice and clean. Hotel overall was very impressive. We loved the views and proximity to the theatre we went to. Staff was very friendly (front desk/concierge and especially valet service out front of the property).
Liked: Great experience at Shula's!
Disliked: No signs posted when getting off the elevator on 9th floor as to which rooms went to the left and which rooms went to the right. For example, my room 902 went to the left but we did not know this and "guessed" right. Also your marketing of the duel shower head was great. The water pressure was 50% of what it should have been and took twice as long to shower.
Dr. Fri, 13 June 2025
Pad stay
Liked: The location only
Disliked: Because they took the money twice and they didn’t pay me back until now and booking didn’t reply to me what is the money that they took it for what and no one talk to me or take care if it.
Fahad Fri, 13 June 2025
The location was great but...
Liked: The location is amazing
Disliked: The room was not clean, the towels not clean, the bedsheets are full of bed bugs, which caused us Rash and allergy.
Patricia Thu, 12 June 2025
Exceptional
Vishal Tue, 10 June 2025
Exceptional
Amarbayasgalan Mon, 9 June 2025
Exceptional
Amarbayasgalan Mon, 9 June 2025
Exceptional
Amarbayasgalan Mon, 9 June 2025
Exceptional
Ali Thu, 5 June 2025
Very good
Sulaiman Tue, 3 June 2025
Overall, my stay at The...
Liked: The Westin New York at Times Square boasts a prime location near Times Square and Broadway. The rooms are comfortable, though amenities are basic compared to other hotels. It’s a great choice for those seeking comfort and convenience in the city.
Disliked: N/A
Kinjal Tue, 3 June 2025
Avoid this hotel even if...
Liked: Size of the rooms
Disliked: Staff who were rude from the moment we checked in. Security (Kevin) lied about lost and found that they did not have CCTV in the elevators. Greedy and lying luggage concierge