Westin New York At Times Square Guest Reviews
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Elizabeth A, Franklin, visiting New Amsterdam Theatre
Liked: Yes.
Jennifer, Melbourne, visiting Al Hirschfeld Theatre
Great gym. Shula's is a lovely restaurant.
Liked: Staff, facility, location excellent.
Disliked: Phone system does not enable you to contact the right services which meant when they are busy you can't get to where you need to speak to.
Jamell, Syracuse , visiting BB King Blues Club New York
My problem came when me and my wife went to Shula's steak house. After we were seated by the older woman we did not receive service for at least 10 minutes. We then decided to leave and the same woman who seated us said have a nice day. Never asked how everything was or why were we leaving. It was not a packed house at all. It pretty much ruined my first night at the hotel.
Liked: Great room service.
Disliked: Shula's the steak house!
Dana, West Chester PA, visiting Majestic Theatre on Broadway
Room was very nice and clean. Hotel overall was very impressive. We loved the views and proximity to the theatre we went to. Staff was very friendly (front desk/concierge and especially valet service out front of the property).
Liked: Great experience at Shula's!
Disliked: No signs posted when getting off the elevator on 9th floor as to which rooms went to the left and which rooms went to the right. For example, my room 902 went to the left but we did not know this and "guessed" right. Also your marketing of the duel shower head was great. The water pressure was 50% of what it should have been and took twice as long to shower.
Brandi Tue, 8 July 2025
Superb
Disliked: No fridge or microwave in our room - my only complaint!
Treerat Tue, 8 July 2025
Good
Liked: Location is good for travelling around NYC.
Disliked: One of the male staff members at the baggage deposit lacks a service mindset and probably isn’t suited for this kind of work. The room price here isn’t exactly cheap, either.
Sachin Tue, 8 July 2025
Good
Jacqueline Mon, 7 July 2025
Exceptional
Shenako Mon, 7 July 2025
I loved everything about it!...
Liked: Location! Cleanliness! Courtesy!
Mangayan Mon, 7 July 2025
Superb
Kevin Mon, 7 July 2025
It was all okay but...
Liked: Room is tiny and not clean
Disliked: Just the location
Guadelupe Mon, 7 July 2025
What a great hotel and...
Liked: The bed was everything
Shahid Mon, 7 July 2025
Bad
Liked: It's 4 star hotel but booking. Com is listing this as 5 star which is miss-selling.
Disliked: Facilities
Jeck Sun, 6 July 2025
Good!
Liked: The porter team were amazing. Kudos to them!
Disliked: Whenever we called through the hotline through the room phone, no one picks up! It’s disappointing. The front desk is always crowded and you had to wait for a long time just to ask/tell them things. We requested for a room with no shower curtain but we were assigned to one. Also, the hotel gave free tickets but the system were done when we are there. Room credit should also be cumulative throughout the stay and not day by day.