W New York - Union Square Guest Reviews
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Julianne, Voorhees
Very clean room. The front desk is very courteous and friendly. Would stay here again. Only issue I had was a trashcan was not provided in my room. Assuming cleaning staff just overlooked it.
Liked: Clean; friendly staff.
Disliked: Hipsters.
Ipek Mon, 7 July 2025
Superb
Tolgaba Fri, 4 July 2025
Superb
Hannah Mon, 30 June 2025
Great location and staff.
Liked: Location
Disliked: Only that they were mid refurbishment so there was no restaurant/bar area to chill out in.
Chris Sat, 28 June 2025
Very good
Gustavo Thu, 26 June 2025
Exceptional
Rahana Wed, 18 June 2025
Exceptional
Michael Wed, 18 June 2025
Good
Caroline Mon, 19 May 2025
Will most likely never use...
Liked: Friendly staff, good size rooms, great location
Disliked: This has nothing to do with the W Hotel and more to do with Booking.com. It is very misleading when the reservation is a non cancellation room. Booking.com touts its price match guarantee, yet when I called them out on it, the price was not honored for the exact same room type and dates. Furthermore, DO NOT BOOK WITH BOOKING.COM if you are a Marriott Bonvoy member. They will not give you points for the room since the reservation was made through a 3rd party. No where in the reservation does Booking.com state that. I am very disappointed in this service.
Jerry Wed, 14 May 2025
Very good
Mark Mon, 12 May 2025
Spartan facilities. We expected better.
Liked: The cleaning staff on the 18th floor. They were really pleasant and accommodating. They did a great job. The location met our objectives as well.
Disliked: We stayed at the W Union Square in 2013, while accompanying our daughter who was looking at universities. What I remember from then were large art deco rooms with great amenities, and was a great place to stay- this was pre-Marriott days Things were a lot different this time; the staff repeatedly told us there had been substantial renovations since then ; this was quite apparent.Differences this time : 1) Room was smaller 2) No furniture with drawers ! 3) Niight stands were off shaped thing with no drawers, but with difficult to use electronics outlets on the side. 4) Not enough outlets to plug and charge devices. 5) Lighting controls were all black and difficult to use. 5) HVAC when set to 65 degrees seemed more like 74. 6) The bell man proudly showed us a karaf whereby we can go down the hall to get fresh water : basically, a flemsy glass things where a single glass be fitted into the mouth. Two nights into our stay, a got up at night to put my phone in silent mode, and ended up bumping my phone in to it; causing the karaf to shatter : broken glass everywhere, jagged edges pointing straight up - I could have been seriously injured. They could not of just put a few plastic water bottles each days ?7) only 1 pin with five smaller pieces of paper in the note pad. 8) poor water preassure in shower. 9) General lack of other things like magazines, shower caps, etc. 10) Restaurant closed for renovations- had been we were told for months. 11) lack of umbrellas when rained.I cloud go one.